Lease Terms
Maintenance
Miscellaneous
100

True or False: Under the the advantage lease, customers own the HVAC system after installation.

What is False?

100

True or False: Maintenance visits under the Advantage Program require additional payments from the customer.

What is False?

100

What is our Advantage penetration target?

What is 50%?

200

What is initial term length?

What is 118 months?

200

What is the maintenance frequency for a tank water heater?

What is on demand?

200

Does IAQ count towards penetration?

What is yes?

300

What are the 4 options a customer has at the end of the initial term?

What is upgrade, terminate and keep the equipment, terminate and remove the equipment, or pay month to month?

300

What else is included in IAQ maintenance besides the IAQ system maintenance?

What is HVAC system maintenance?
300

What is the updated credit for all service and maintenance jobs, starting May 1?

What is $150?

400

What is the end of term termination amount?

What is $500?

400

What is the maintenance frequency for a tankless water heater?

What is once every other year?

400

What percentage of the Advantage credit goes towards labor, and what percentage of the credit goes towards parts?

What is 75% labor and 25% parts?

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