Whose card is it anyway?
cards sent to the branch for customer convenience should be logged as what on the retained item sheet?
"Mail"
What is CTR
CTR for the federal government is any cash transaction over $10,000, involving currency, cash in or out or exchanged for different currency.
within the 5 seconds after I complete this statement name a customer and something you learned about them during your last transaction
?
wait for a 2nd banker and act as if he is not in the branch while performing a 2 person opening.
When is dual wire approval needed
Wires greater than $250,000. The 2nd banker will review, authorize, and attest to the validity of the entire transaction.
Retained items are stored where and how
in joint access vault with a partially completed Customer Drop off/pick up receipt (should leave date blank) and logged/initialed in the retained items log
What is MIL
MIL for the federal government is cash in the amount of $3000 to $10,000 used to purchase a negotiable (or Official Check is okay).
Provide 3 questions used to refresh customer info and a follow up question or statement that educates them on a bank service/product tailored for their situation
Employment, address, phone number?
employment change could mean they might be interested in starting a savings account if finances have changed " Congrats on the new job! I noticed your last direct deposit was higher. I would recommend opening a savings account for added security going forward"
dual control - vault
joint access - night drop
What wire would require approval from your COR MM
Wires over 2 Million
What is the difference between a captured and retained card and how long do we keep each prior to destroying?
captured - captured in the atm (we keep on us cards for 5 days and non on us for 1) retained - any found cards or cards sent to the branch
When a deposit amount error is identified how should we proceed?
indicate the new total on the deposit ticket. If customer is present, please request that they initial the change to reflect their acceptance of the new total amount.
name 3 not on us checks that may be considered without requiring the customer to have enough funds in their account, due to being lower risk
Molly set up an appointment to open a joint account with her 21 year old son Mavis. She called the branch because she will drop in during her lunch break and wants to know what to bring aside from her opening deposit and charm. What should we tell her to come with?
ID for both her and Mavis. Mavis also needs to be present
Name 3 wire red flags
They unknown or out of the area of the account address, branch of record or place of employment
High pressure (emergency)
Did not verbally confirm - Received instructions by internet, email, text, mail
Transaction history does not make sense - large deposit in last 10 days w/out a good explanation for $, customer never sends foreign wires or comes to your branch
What is a retained item, how long is it kept prior to destroying and what is the procedure before destroying
non negotiable property found at branch. 30days
Processing debits -explain the mtell process for processing one of these debit transactions if the customer wanted the proceeds to be deposited or used for payment
Partial/ Closing Withdrawal
Miscellaneous Debit (Customer Account or General Ledger)
Savings Bond Redemption
Canadian Check Cashing
the teller must start Multi-Tran and select the “Other Source of Funds” checkbox.
NOTE: If the customer would like the entire transaction back as physical cash, Multi-Tran is not necessary.
True or False - since we know our customer who visits weekly it is ok to process his wire when he calls the branch
False - wires should be done in person (visit kk for exceptions)
Each time the customer wishes to access their Safe Deposit Box, complete the following:
When a person is entering is not a renter, have them write, "accompanied by" before their signature. If they are under the age of 16, have them write, "accompanied by individual under 16 years of age" before their signature.
3 Record the current date, time of entrance and employee's initials.
Obtaining Safe Deposit Box from Vault:
Returning Safe Deposit Box to Vault:
If the wire is over $300,000 and was completed outside of DASH, be prepared for a call back from who before the process is complete?
Payment Services
what are the form names for the Customer Drop off/pick up receipt and the Customer Retained Items Log
Customer Retained Items Log - BR931
Customer Drop off/pick up receipt - BR930
What are the seven items of negotiability
Physical - no alterations, erasures, misspellings, check number, paper and in, security feature
Drawee Bank - should show name of bank
Date - not post/stale
Amount - numeric agrees w/written. legible and unaltered
Maker - maker's signature
Payee - person/entity receiving funds
endorsement - endorsed as drawn
What was the last UAR
Ms. Barner's mobile check deposit and attempt to withdrawal the funds at the teller station for a check with a different payee name and single endorsement for that payee
True or False - If the ATM Single Access Custodian has a cash drawer, they may store the ATM keys in their cash drawer overnight?
TRUUUE
What are the wire cut off times for both retail and business customers, and what should be done if requested after hours?
Foreign Business wire 6:00 AM and 4:00PM EST for US funds and 3pm foreign, Monday - Friday (will need to compete payment order form if requested after time, will process next business day) no cancelation
Foreign Consumer wire is 3pm, has 30 mins to cancel
Domestic Wire Transfer: Consumer or Business - 6:00 am and 6:30 pm EST, Monday-Friday (will need to complete payment order form if requested after time, will process next business day)