All About Sephora
It was this year that Sephora opened its first store in the U.S.
What is 1998?
This is Sephora's client service model.
What is Celebrate Beauty?
Doing these three things will help you look approachable to our clients.
What are make eye contact and smile, approach every client in your zone and have a positive attitude?
Sephora employees get ______% off Sephora Collection and ______% off all other brands.
What is 40% off Sephora Collection and 30% off all other brands?
This luxury company owns Sephora and is known as its parent company.
What is LVMH?
The term Sephora uses for customer.
What is client?
To start a conversation with a client ask a ______ type of question.
What is open ended question?
This resource outlines Sephora's primary policies and procedures.
What is the Employee Handbook?
What is inspire fearlessness?
A type of statement used to start a conversation.
What is a "did you know" statement?
Observing these four client cues will help you when approaching your client.
What are facial expressions, body language, their pace, what products they are looking at or holding?
This platform is used to train employees on key initiatives, client service skills, brands and products.
What is My Sephora Learning (MSL)?
The FSC, Distribution Centers and ______ make up Sephora's three business channels.
What are stores?
When engaging with a client, it is always best to ______ a name and ______ a name.
What is "get" a name and "give" a name?
These are two cues you may observe from a client making a return.
What are the client enters with a Sephora shopping bag and/or the client immediately walks to the cashwrap?
This fixture is the destination for travel and trial size products in store.
What is Minis and More?
They are Sephora's seven values.
What are Teamwork, Balance, Passion, Respect, Innovation, Initiative and Expertise?
These are the four principles of Celebrate Beauty.
This is the goal of saving the sale.
What is transitioning a return into an exchange?
This is the name of our window marketing campaign.
What is animation?