Time Off
How do I request expected leave vs. unexpected leave?
Expected 7 days in advance through Time Off form, unexpected text Jocelyn and fill out Time Off Form upon return
What days are Pay Period totals due?
5th and 20th
What is my standard productivity expectation?
88%
How many days do I have to write my session notes?
3 business days
I just got bit by a kid and my skin is broken what do I do?
Clean it, Incident report in Google Drive
How often can I use a "Make Up" day in lieu of PTO/unpaid leave?
once per PP
How is mileage calculated?
From DC line to final work destination. Not used for travel to and from one location only
How is productivity calculated?
Number of treatment days x required hours per day = required treatment hours, compared to billable hours completed
How much time should I take writing my notes?
5 minutes for OP/schools
10 minutes EI
Where can I get my paystub or benefit info?
Paychex flex
What happens if one of my make up plans cancel?
Must substitute with another make up session
What documents are to be uploaded as part of the pp tracking and where?
EI Intervention Logs
Special Programs logs
OP documentation
Receipts (Parking, CEU)
What happens if I am below productivity?
For being consistently below 83% results in extra evaluations or additional treatment hours added. Instances of below 75% may result in further corrective actions.
What is the most important part included in a school or outpatient session note?
Level of assistance/data/percent accuracy, etc.
What do I do if this family keeps cancelling on me, can I just discharge them?
Notify Jocelyn and SC PRIOR to meeting discharge criteria, communication is key!
How long do I have to complete my make up plan and what happens if I don't make it up in time?
30 days, conversion to half or full day PTO/unpaid
What school tasks should be included on the pp tracker?
Treatments
Evaluations
IEP Attendance
IEP Preparation
Progress Notes
Screenings/AEDs
What are ways to increase productivity if I know I am getting many cancellations?
Drop in Locations
Being aware of 5th days of the month
Reminder texts
Response to cancellations
Offer availability for evaluations
What is the most important part of an EI session note?
Coaching strategies and child/caregiver response
How many PTO days can I carry over year to year?
3
Why the heck do I have to substitute more sessions if my plans cancel?
For a paid day we need to ensure this time is recouped with billable time
Why the heck are the pay period trackers important and why the heck do these people keep emailing me about them?
Many settings and documentation portals equate to large margin for error. Hours documented need checks and balances by clinicians and verified by billing team. No money left on the table!
Why the heck is productivity so important, I'm doing my job!
For salaried employees, Coastal needs to ensure ample billable time is completed for our organization to thrive!
Why the heck is timely and accurate documentation so important? I just love doing therapy!
If it's not documented, it didn't happen! We bill Medicaid, accuracy is imperative.
Why the heck did you make us answer all these questions?
It's a Handbook Review!