Customer Service
What is a phrase you should avoid when a participant is asking you to do something that is not assigned to you.
What is "that is not my job".
What is the first step in solving a participants problem?
What is understanding the problem?
What do you do if a participant stops you and says "I have to go to the bathroom".
What is take them?
How much notice should you give when calling out sick for a shift?
What is 2 hours?
Who on your team has a hobby of fishing?
Who is Keisha Harris?
What is a good way to de-escalate a situation with a participant who is yelling?
What is staying calm and repeat their concerns back to them?
What is a good way to gather information about a participants problem?
What is asking questions.
What should you do if you have to abruptly leave your floor for a personal matter?
What is notify someone on your floor that you are stepping away.
You are scheduled for a shift that starts at 8:00AM, what time should you arrive for your shift?
What is 8:00AM?
Who on your team just graduated from LPN school?
Who is James Agwu?
What is a key strategy to prevent customer service issues from escalating.
What is addressing the issue quickly and efficiently.
What is a good way to follow up with a participant after solving their problem?
What is asking if they are satisfied with the solution?
What is the term for our team that is made up from different departments all to achieve the common goal of servicing our participants?
What is the interdisciplinary team?
How should you communicate with your team members and participants?
What is professionally?
Who on your team just recently got engaged?
Who is Diamond Gullette.
How do you handle a difficult Customer.
What is isten effectively, remain calm, and focus on finding a solution.
What is the order of reporting an issue on your floor, with scheduling, etc
What is report to Lead PCA's, if no success, Keisha.
What should you do if you are working, assisting participants and your colleague is sitting on their phone?
What is ask for their assistance
What is the appropriate attire for dress down Fridays?
What is casual dress, no ripped jeans, clothing?
Who on your team has a set of twin girls?
Who is Kim Tolson?
What is the best way to handle a participant who is asking for something that is impossible to do?
What is explaining the limitations and offering alternative solutions.
How should you resolve an issue you are having with colleague, if you feel comfortable speaking with them?
What is pull them aside to communicate what the issue is, if no resolution, contact manager.
What is the name of the process where team members work together to achieve a common goal?
What is teamwork?
You are running late for work, what should you do?
What is make your manager, scheduler aware.
Who on your team has been here the longest?
Who is Vanessa Covington?