Topic 1
Topic 2
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100
Lean production should lead to ...
Improved quality and reduced cost
100
What is the world's most recognized standard for quality management?
ISO 9000 (International Organization for Standardization)
100
What does 'Kaizen' mean?
Continuous improvement
100
What is the business term for sustainable model of production based on natural processes?
Cradle to Cradle
100
What ensures that inventory is based on actual customer orders rather than sales forecasts?
Kanban
200
List all four examples of 'muda'
Materials and resources, time, energy, human effort
200
Name one advantage and one disadvantage of quality control
Advantages: 1. Defects don't reach customers 2. Saves reputation 3. Specialized inspectors can find a lot of issues Disadvantages: 1. Does not prevent mistakes made 2. Individuals are not accountable for good work 3. Lack of quality culture
200
The business term that refers to the process that attempts to encourage all employees to make quality assurance paramount in the various functions of an organization is...
Total Quality Management
200
The business term that refers to the process that attempts to encourage all employees to make quality assurance paramount in the various functions of an organization is...
Total quality management
200
Name one reason why national and international quality standards are important
Promote quality awareness Improve organizational performance Recognize quality achievements Help attract high calibre employees Strengthen the firm’s competitiveness
300
List all five principles of lean production
waste minimization, 'right first time', flexibility, continuous improvement, supply chain management
300
What is the business term for a small group of volunteers that examines issues related to quality
Quality Circles
300
Suggest one everyday example of andon
Warning system in a car
300
Which method of benchmarking involves comparing the same performance data of different businesses?
Inter-firm benchmarking
300
Define zero defects
The goal of producing each and every product without making any mistakes
400
The principle that refers to preventing mistakes rather than correcting them so that the resources is used efficiently is...
'Right first time'
400
Name two cost of poor quality to a company
1. - Rep of the business 2. Possible harm to costumers 3. Compensation 4. Repair costs
400
Why is there no need to have a stock control system in Just-In-Time (JIT)?
Because stocks are delivered just before they are used
400
State 3 benefits of total quality management
Staff motivation improve Reduce wastage Image reputation Improves business survival
400
What are the four driving forces that have led to quality being paramount priority
Increasing consumer awareness, increasing competition. Government legislation
500
The principle that refers to making the use of resources more efficient by removing any operation or process that does not add value to the product is...
Waste minimization
500
Name two reason why national and international quality standards are important
1. Promote quality awareness within the organization 2. Recognize quality achievements 3. Motivate the workforce 4. Attract high quality employees 5. Strengthens the company's competitiveness
500
What is the philosophy behind Kaizen
Anyone in the organization, irrespective of their rank, can make contribution
500
Why is the International Organization for Standardization one the world’s most powerful non-governmental organizations?
It can affect governmental legislation and is made up of 163 representatives from national quality standards bodies
500
Suggest 7 interrelated factors that customers perceive quality by.
Physical appearance and design, Image and reputation of manufacturer or seller, Reliability, Durability, Fit for purpose, safety features, customer service, after-sales services, increasing consumer incomes
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