MI, DJI, CI, Mobility, Ratings
Name a Manila Manager in APAC
What rule should you follow to ensure you start your shift punctually?
10 minute rule
What are the 2 queue names we monitor in Salesforce?
CIQ 1st Level Support
SNL-Support
Name 3 or more of our company functional teams
CRISIL, DTS, Finance, Global Risk Assurance, Internal Audit, Kensho, Legal, Government Affairs & Security
Name the CS Japan Lead
What bots do we have in CS to help us with automation?
Assigner bot for emails
Assigner Status bot to help change assigner status
ParentsNet
30 minutes
Douglas Peterson
In the past, which location did all CS work from?
Hong Kong
Which teams do not have coverage 24/7?
Name the PRG that supports women's initiative for networking and success?
WINS
What should you always check before working on a case?
Special Alerts
Name our core values
Partnership, Discovery, Interity
Name 5+ locations where CS APAC is present
What is the name of the file to check your shift?
Global Weekly Schedule
Name the PRG that champions people with disabilities
Reach
What's the difference between the assigner bot status, Emails and Receive my Returning Cases?
"Emails" (when you are on phones) - the bot will assign cases to you and others on the same status, regardless if they are new or cases formerly owned by you.
“Receive my returning Cases” (when you are on chat), you will just receive cases that are under your name and will not receive new email cases coming in.
When is our next wellness day?
November 8
Name the existing CEO of S&P Global and the name of the name of the new one? Bonus points if you can give me the date too!
Doug Peterson, Martina Cheung (November 1st)
Name 2+ places where you can find names or groups for language support.
MS Teams:
All Client Ops | CIQ + CIQ Pro> Request Local Language Support OR CS APAC
Weekly Schedule
Which group is not defined as a PRG?
CoRe and Green
Name 2+ applications we can use to help us provide additional support to our clients to visualize our workarounds?
Vidyard, Zoom Conference, Snagit.