General Knowledge
Client Services
Coverage
PRG /CoRe & Green
PPT Emails
100
Name all our divisions

MI, DJI, CI, Mobility, Ratings

100

Name a Manila Manager in APAC

Tin Ramos, Liam, Abby, Cath
100

What rule should you follow to ensure you start your shift punctually?

10 minute rule

100
Name the PRG that supports LGBTQ+
PRIDE
100

What are the 2 queue names we monitor in Salesforce?

CIQ 1st Level Support

SNL-Support


200

Name 3 or more of our company functional teams

CRISIL, DTS, Finance, Global Risk Assurance, Internal Audit, Kensho, Legal, Government Affairs & Security

200

Name the CS Japan Lead

Jaemi Ham
200

What bots do we have in CS to help us with automation?

Assigner bot for emails

Assigner Status bot to help change assigner status


200
Name the PRG that advocates for working parents and caregivers

ParentsNet

200
What is the SLA for new email cases?

30 minutes


300
Who is our President and CEO of S&P Global

Douglas Peterson

300

In the past, which location did all CS work from?

Hong Kong

300

Which teams do not have coverage 24/7?

Local language teams and Credit


300

Name the PRG that supports women's initiative for networking and success?

WINS

300

What should you always check before working on a case?

Special Alerts

400

Name our core values 

Partnership, Discovery, Interity

400

Name 5+ locations where CS APAC is present

China (SZ, BJ, SH), Sydney, Tokyo, Seoul, Hong Kong, Manila, Singapore...
400

What is the name of the file to check your shift?

Global Weekly Schedule

400

Name the PRG that champions people with disabilities

Reach

400

What's the difference between the assigner bot status, Emails and Receive my Returning Cases?

"Emails" (when you are on phones) - the bot will assign cases to you and others on the same status, regardless if they are new or cases formerly owned by you.

“Receive my returning Cases” (when you are on chat), you will just receive cases that are under your name and will not receive new email cases coming in.

500

When is our next wellness day?

November 8


500

Name the existing CEO of S&P Global and the name of the name of the new one? Bonus points if you can give me the date too!

Doug Peterson, Martina Cheung (November 1st)



500

Name 2+ places where you can find names or groups for language support.

MS Teams: 

All Client Ops | CIQ + CIQ Pro> Request Local Language Support OR CS APAC

Weekly Schedule 

500

Which group is not defined as a PRG?

CoRe and Green

500

Name 2+ applications we can use to help us provide additional support to our clients to visualize our workarounds?

Vidyard, Zoom Conference, Snagit.

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