Opening
What are the 3 Pilards
What is Personal, Painless & Powerful
If customer is saying wire is burning inside or outside their home
WRBN
What are the states we service?
What is Arkansas, Louisiana, Mississippi & Texas
No power is
What is Outage
------------ this allows the customer to arrange for another person to receive
What is third Party Notification
What is the opener?
What is thank you for calling Entergy my name is ....
If customer says there lights are dimming, flickering or blinking
What is Volt
What additional verification is needed for a non verified?
What is SSN
What do we NEVER provide to the customer
What is outage duration letter
Energy divides each month into___________
What is 21 billing periods
What is the one thing that is required to be asked at the end of the call?
What is Survey
If customer says there is only a section of the house is on
What is Partial
For Gas What are the places we service?
What is
-Baton rouge
-east Baton rouge parish (Zachary)
-Greenwell Springs
-Central (ELL 4000)
-New Orleans
If customer says they see a broken transformer, what would be the outage?
what is Non-Weather related outages
________ Measures how much electricity is used
What is The Meter
What is needed to be verified on a verified account?
What is phone number, name & Service address
If customer says a wire caught fire in the house?
What is AFIR
If customer says they smell gas, what is the extension number we transfer too?
What is (81120030, hard phone extension
What is the time frame for green code?
What is same day fix
If the payment is not received by the due date_________ Charge is assessed by some jurisdictions
What is Late payment
After the opening what is the next thing you will say?
What is Positive Response
What is the meaning of ASAP
What is Apartment Simplafies Aplication Plan
If the Carbon Monoxide Alarm goes off, what do we advise the customer?
What is Advise the customer to contact local fire department.
What is the time frame for Black code
What is No ETF
when the customer is requesting a copy of there bill & don't have access, what is this called?
what is BICO