CC Servicing
What manual chapter is used to make payments available to the member.
Payment Authorization
Can a foreign national setup an account over the phone
No
What screen is used to find if a statement is supressed
IACD
what wizard would you use to determine what a credit card holder can do
card holder capabilities
True or False: An Authorized User can redeem rewards
False
What is the maximum dollar amount that can be sent to an external checking account using acho
$5,000
While using CTORP what command do you enter to see branch payments
Dot R (access #)
what wizard would you used to determine when a depsoit would be available
funds availability calculator
Do promotional rates apply to convenience checks.
They do not
Can all MSR's cancel bill pay transactions
Yes
What screen is used to calculate a CC Payoff
Ipay
If you needed to find if a member had the capability to order a cashier's check through the app which wizard would you use
Digital banking resource guide
How many late payment fees can be reversed in a rolling 12 month period?
1
If receiving a call with a Sus Person alert with no red flags, where the caller passes otp. What is one of the two things needed to be able to delete the alert
Change codeword or setup VID
What screen is used to research balance transfer promo's
Iacd
When starting a member application what wizard might you utilize
Member eligibility wizard
What is the highest dollar amount a single balance transfer can be for
$30000
Can you discuss the credit consequences as a possible outcome of nonpayment
You can not
Can you use green screens to see a members codeword
yes (ctorp - asph nv (access#))
Is there a wizard for handling delinquent accounts
yes the Handling Delinquent Accounts wizard