IOCARIB
This process leverages the SWIFT network to facilitate a wire transfer.
What is Digital Money Transfer?
TRUE OR FALSE:
Clients must file all Scotiabank credit history disputes directly with Scotiabank for review and investigation.
What is FALSE?
TRUE OR FALSE:
A $1 unauthorized credit card charge is still logged under Claims.
What is True?
This process helps discover the root cause of a situation and prevents misunderstandings.
What is Probing?
A Supplemental Physician's Statement is required for non-accidental deaths where the facility has been in place for less than this period.
What is 12 months?
TRUE OR FALSE:
A client is entitled to one free credit report per bureau per year
What is TRUE?
This response type occurs when a client's complaint is valid and action has been or will be taken.
What is a Favorable outcome?
**DAILY DOUBLE**
These complete the Scotia Bond behaviours alongside Results-Driven and Shaping the Future.
What are Striving for Better and Inclusive?
This is the official channel for notifying, monitoring, and reporting operational loss events in CCAU International Banking business units and branches.
What is OREPATH?
**DAILY DOUBLE**
These are the names of the two credit bureaus in Jamaica.
What are Every Data and Crif?
This type of charge should not be included on the cardholder dispute form
What is Service charge?
These are the four Service Basics on the Primacy Roadmap
What are Friendly, Efficient, Willing to assist, and Professional?
This improves the "quality" of customer documentation uploaded to OpenText.
What is the use of scanned colour documents with digital certification?
This is seen on a client's credit report when an account is shown as "closed".
What is when all balances are settled and reflect zero?
**DAILY DOUBLE**
This is the escalation level for complaints received by the Office of the President in Toronto or locally.
What is Level 3?
This ensures clients are assessed, prioritized, and guided to the correct service point through interaction with the Greeter or branch staff.
What is Triaging?
**DAILY DOUBLE**
This is what a client with outdated KYC information will experience in online or mobile banking.
What is a Hard Intercept?
This is an unfamiliar 10-digit number beginning with "800" that a client sees on their credit report.
What is the TSYS financial account number now used for credit reporting?
This unit investigates a complaint regarding a customer being unaware of a product when a staff member is involved.
What is Corporate Security?
These are mailbox management tools used along with Categories.
What are Flag and Reminder?