OUT OF SCOPE

ROOF

100

This manufacturer, established in 1886, produces DaBella’s roofing materials

GAF

200

A homeowner calls in and needs an estimate for an asphalt shingle roof on their new build. Do we set the lead?

No

300

Name 3 PSQ's that are common for a roof.

Leaking, Missing Shingles, Granular Loss, Storm Damage, Age Concerns, Moss build up, Lifted Shingles, etc

400

Name 3 examples of out of scope roofs

Fire damage, new construction, Foundational issues, Patch work, Caved in, flat roof, low pitch witch's hat, dome roof, no roof or shingles.

500

This roofing type, often found on historic homes, is too steep for DaBella’s services.

Witch's Hat Roof

WINDOW

100

What is the minimum amount of windows needed to be in scope

3

200

DaBella windows are made by this manufacturer, established in 1947.

Alside

300

Name 3 commons PSQ's for Windows

Broken Seals, EE, Draftiness, Broken glass, Condensation, Age Concerns, Warping, Dry Rot, etc 

400

Homes with this hazardous material, often found in older structures, are OOS for window projects.

Asbestos

500

These two specific window types are out of scope

Bay and Bow windows

SIDING

100

These are the two manufacturers DaBella offers for siding.

James Hardie

200

A homeowner calls in and wants us to repair their siding (Patchwork). What is the rebuttal to make it in scope?

We specialize in removal and replacement. We would be happy to come by and provide a free no obligation estimate for that. 

300

Name 3 common PSQ's for Siding

Warping, Chipping, Dry Rot, Storm Damage, Organic Growth, Leaks, Missing panels, etc

400

Name an OOS siding material that makes a home out of scope if it has it

Stucco and asbestos

500

This natural siding type, commonly used on rustic homes or cabins, is out-of-scope. (What is log siding?)

Log siding

BATH

100

DaBella’s baths are made from this composite material, which is lightweight yet strong.

Sentrel

200

Can we convert a tub into a walk-in tub that has 3 walls surrounding it?

Yes 

300

Name the 2 reasons someone would need a bath/shower renovation

Upgrade Options or Accessibility Concerns 

400

If a bathroom remodel requires this type of work, it is automatically out-of-scope.

plumbing

500

What is the term used to explain to the homeowner what DaBella focuses on in bathroom remodeling?

Wet Areas

MARKETS

100

Which market can we do mobil homes.

none

200

Which Market did Call Center just eliminate setting appointments for?

Houston

300

Name a market we can only do windows

Las Vegas and Reno

400

Name a market where we can cross state lines to run an appointment?

Tri-cities or Boise

500

How many markets does DaBella have?

62