Commercial 1
What is Commercial?
A Commercial property depends on what type of meter the premise has. If the TDU classifies the meter as Commercial, it will have Commercial product plans and TDU fees.
WHAT TYPES OF COMMERCIAL ACCOUNTS DO WE HANDLE
We handle our “smaller” Commercial accounts.
TRUE OR FALSE
Our large commercial program was discontinued.
TRUE
WHAT IS DEMAND?
when the need for electricity is highest/at its peak
TDU charges are based off
DEMAND
Demand measures the peak usage of a company in intervals
15 MINTUES
TDU charges are often .............. what a customer pays Ambit.
equal to or greater than
WHAT WILL HAPPEN IF WE ACCESS A BROKERED ACCOUNT
THERE WILL BE A POP UP
WHAT IS A brownout?
LOW VOLTAGE
All Commercial Customers have a meter that measures both
KW or kVa) and kWh
WHAT IS One of the best suggestions you can give to a Customer is that they
register their smart meters
FINISH THE STATEMENT
Demand is never estimated;
it is always an actual read.
the higher the demand
the higher the TDU fees
The readings off the demand meter are used to determine what?
tariffs/TDU fees a Customer will be charged
FINISH THE SENTENCE
The TDU resets the demand on the meter every time they go out to read the meter, so each month is a
clean slate
If a Customer disputes demand WHAT SHOULD YOU DO?
create a TDU dispute charge case
It is very rare to come across a
meter mulitplier
If a Brokered account Customer on a brokered product calls to move their service, what steps should you follow?
TRANSFER TO CUSTOMER SUCCESS
What is always true about demand?
For Commercial and Industrial Customers consumption and demand vary greatly. Some need large amount of electricity once in a while; others almost constantly. a) This energy must be supplied and generated to each Customer instantly. b) Meeting these Customer’s needs requires keeping a vast array of expensive equipment (transformers, wires, substations and even generating stations on constant standby). c) The amount and size of this equipment must be large enough to meet peak consumption periods (when the need for electricity is highest/at its peak demand) 2. A company must have enough power available to meet its end-users’ maximum requirements to prevent brownout/blackouts. a) That means that if everyone was using their peak power performance, it would not “crash” the grid.
Does monthly usage determine the meter multiplier for an account
NO