ROLLING
This statement must be read in full to the customer in order to get their consent to access their account.
CPNI
What is the name of the system we use for creating tickets
Zendesk
Promotion credits can take up to ____ billing cycles to apply
2-3 billing cycles
What system do you use for updating a customer’s order payment?
Order track
Which is required to participate in the Premium/Tiered Offers?
Purchasing an eligible smartphone
What other countries in addition to the US & Canada does a customer receive unlimited talk and text?
Mexico
Active Military, Veterans, Teachers, Doctors, Nurses and First Responders can receive how much off their Unlimited wireless plans?
25% off their plan
When can Next Up Anytime be added?
At point of sale only
What AT&T Plan saves $10/line on up to 5 lines with AARP?
Premium PL
How many days does a customer have to send back their Next Up Anytime turn-in?
30 days
"Get the latest and greatest tech earlier" is a slogan for this feature.
Next up anytime
What causes a partial month charge?
Any changes initiated on the plans
How much is a customer charged if a Next Up Anytime turn-in is not returned to AT&T?
Remaining installment balance
Which promotion is exclusive to customers shopping at an EDM retail store?
Port-in Switcher offer
Prior to the device shipping if funds are not available to cover the taxes what is the first thing that happens?
Customer receives an update payment notification