Policies and Procedures
DAP
What is Data, Assessment, Plan
1. 15% of participants will increase their income throughout the duration of Program enrollment.
2. 75% of participants will exit the Program to a permanent housing destination.
3. 95% of all data provided through HMIS for this program will be complete and accurate.
What are our KPI's
463B
what is WTW-DPSS
Income eligibility, Homeless verification
What is documents required for a client to ne enrolled
Client's Payment Plan that has to be signed by client and sent to housing team
What is Projection Letter
TLS uses a __________model to help Program participants rapidly obtain and stabilize permanent housing in either the private rental market or the affordable housing market.
What is progressive assistance
468J
what is NON-WTW DPSS
If an adult in the household is working but does not have access to check stubs to provide proof of income, what can they do
What is complete a self declaration
On-going Case Management and follow-ups
what is HSP, Budget, Updated income, rent receipts, home visit and monthly form, updated projection letter
If additional months of financial assistance are required beyond the 24 months, providers must complete _____ in HMIS
What is a FAER- Financial Assistance Extension Requests (FAER)
468D
what is No DPSS
T/F- its ok if the information in the file and on HMIS does not match
What is False
24 hours-48 hours, unless no DPSS has been provided.
What is how much time you have to complete the physical file
Program staff must conduct a minimum of one ________ each month after the participant has moved into their housing.
what is are home visits
T/F If a client was enrolled by another case manager and you inherit them 1 year into receiving services you don't have to worry about the documentation in the file that was completed before you got the client
What is False
Flex Funds, Problem Solving, and DPSS
what is where to refer a client that is not eligible for the TLS Program
1.1 Active substance use
FY 2024-2025 TLS SRS 7
1.2 Failure to abide by participant budget
1.3 Active Health Issues
1.4 Medication non-compliance
1.5 Desire to be assigned to another Staff
1.6 Being evicted from their unit
1.7 Legal Status
What is Prohibited reasons for exiting clients