Compliance
During authentication, how many strikes are allowed when cx is looking to reset their online banking password
3 strikes
Which day and month did Canada gain its Independence
July 1st !
ALT + O + I
Who was the first Disney Princess
Snow White
If classroom is filled with 10 students .. how many eyeballs in total
20
When a third party gets on the line , When should I read the blue bold scripting
Right away/ASAP
What is the Capital of Canada
MCOMS
ALT + O +M
What's the prince's name in The Little Mermaid?
Prince Eric
whats the next number ?
50 , 50 , 40 , 40 , 27 , 27
14 , 14
Cx failed authentication , but remembered his phonecode. Since he already failed manual authentication.. we should ..
Put Cx into IVR to try Phonecode
Name at least 3 of Canada's Lakes
Lake Erie , Lake Ontario , Lake Superior , Lake Huron , Lake Michigan
MENUH
ALT + O +H
Which Princess sings "A Whole New World"?
Ariel
driving 60KM/H and your destination is 180 KM/H Away... with no traffic you should get there in ...
3 hours
True or False...Cx is complaining about a error that has occurred during their recent Br visit. Since the error was on their end and customer is right. We should file a Formal compliant on our Relationship builder
False.. Our complaints tool should be used when Easyline complaints are present
Which Country in the world has the most Lakes
CANADA!
online banking
ALT + D + C
Who's the villain in Sleeping Beauty?
Maleficent
80 travelers on a plane and 2 pilots.. how many total fingers
820
When cx is manually authenticated with the 5 step rule, and is completing a Stop Payment , and now requires a 2 step verification since they updated their number. We should..
Refer cx to Br / Call back through Mobile app/ CTI
How many Provinces do we have in Canada in total
10
Account ownership / Joint Account
ALT + O +W
In The Lion King, who does Simba marry?
Nala
travelling 80 KM/H and the destination is 280 KM away... with no traffic you should get there in
3.5 hours