5G Launch
Who is the first carrier to launch 5G?
Verizon
What features / plans needs to be added for Moto Mod & how much does it cost?
Mode Line $10 Monthly- Have the $10/monthly 5G (Price Plan - 21744)
What is the monthly price plan cost for the Moto Z3?
$50.00
Is 5G Troubleshooting included in the Smart Transfer OST?
Yes, 5G Troubleshooting has been added as a limited transfer reason as a limited time process
Can you transfer Moto Mod 5G activations to Tech Support?
No, you should only transfer call or data related issues per the smart transfer OST
What two cities is 5G Ultra Wideband currently available in?
In select areas of Minneapolis-St. Paul, Minnesota and Chicago, Illinois
Does Moto Z Mod use a traditional sim card?
No, it uses a non-removable embedded SIM
What is the launch price of the 5G Moto Mod?
$199.99
After discount of $150.00
Is 5G troubleshooting in TRG?
Yes- 5G troubleshooting guides have been added to TRG
TRG > Device Type: “Moto Mod 5G” > (Search for Symptom)
What type transfer to Tech is 5G - Immediate or Limited
Limited
What cell phone manufacturer was the first to produce a 5G-enabled smartphone?
Motorola
What plan must the Moto Z3 be on to get 5G ultra wideband and what’s the cost?
Business Unlimited Plus Smartphone, $50 plan. ( Plan ID 19741)
What is the line access charge for 5G Moto Mod?
$10 monthly recurring
Connected Device Charge
Is there a device emulator for the 5G Mod?
Yes, Under Motorola Z3 Emulator, you can connect to 5G Mod
What 5G call types are supported by Phone Support?
Billing Questions
Activations
5G device outside of 5G coverage area
Know issues & Alerts
General Inquiries
Add or remove features
Device or Sim card setup or change
5G Fixed Questions
Does 5G mean that Verizon 4G is obsolete?
No, Verizon LTE Advanced powers America’s largest network and covers 450 cities coast to coast
Does the 5G Moto Mod work on 4G and 5G?
Automatically switch from 4G to 5G when in a 5G coverage area (5G icon displays during active data session)
What is the special promotional monthly pricing for the 5G Moto Mod?
First three months of 5G service
FREE
After that, it’s $10/month for Unlimited 5G data
What is the best resource employees can go to learn about 5G?
The 5G Resource Center
How do I find the right 5G TRG Guide?
TRG guides are contextualized for the device.
Simply open the 5G line, select the right device (i.e. Moto Mod 5G), and search for your symptoms. I.e. “Cannot Make or Receive Calls”
How much faster is 5G than 4G?
20x faster than the speeds of today’s wireless technology. You’ll notice websites loading instantaneously, faster downloads, and more
What Priority level are 5G NRB tickets?
At launch, all 5G service tickets are submitted as P1
What is the full retail price of 5G Moto Mod?
$349.99
What are the Transfer to Tech call types for 5G?
No data connectivity on 5G Network
Poor call quality / dropped calls / unable to make calls in 5G area
Slow Data within 5G coverage area