Policies & Procedures
Where are the policies and procedures kept in the clinic?
Never to be printed!
How many needles/syringes used for administering medication?
One needle & one syringe
Explain donning/doffing PPE
Don: wash hands, mask, gown, gloves
Doff: Gloves & gown, wash hands, unmask
How are patients/visitors screened for COVID upon arrival at clinic?
Ask of any symptoms related to COVID including but not limited to cough, congestion, fever, diarrhea, headache, etc.
How many patient identifiers are used when labeling a specimen?
2
How should a patient be approached at the start of a visit?
Good morning/afternoon, my name is _______ and I will be assisting with your care today. Can you please confirm your name and date of birth for me?
How do you report medication errors and adverse medication reactions?
Notify provider and clinic supervisor, report in RLDatix
Once a patient tests positive for covid, what is the process of concluding the visit?
Finish visit with grandpad if needed, make patients next appointment, escort patient out the door, set up step call
Where are companies policies and procedures stored?
WellConnect/Sharepoint, Enterprise clinical operations, policies and procedures
Acceptable form of order for labs/test/etc.
Clinician order documented in eCW
When is a "Time Out" needed?
(ensure correct patient, site and procedure)
What do you use to clean the rubber septum of a medication vial prior to needle insertion?
Alcohol
Number of wipes to be used for disinfecting a room
New wipe to be used for each surface
What is the maximum time a patient should be placed on hold for?
As little time as possible, so not one patient/person slips through the cracks
What do you do in case of a failed QC for each waived test in use in the clinic?
Follow WellMed and Manufacturers written guidance for failed QC until pass or discontinue use of test, call manufacturer's technical support if QC continues to fail
Where are drinks/food allowed in the clinic?
Break room/offices/conference room/closed drink containers allowed in work stations
Yes, patients may bring in single dose medications to be administered in clinic
What is the wet time/kill time for the wipes in use in the clinic?
One full minute
Where do we report clinic/patient incidents and where can it be found?
RLDatix, found in WellConnect/Sharepoint, enterprise clinical operations, RLDatix (& report to clinic supervisor)
How long do we need to keep a Lab Accession Log in the binder for?
60 days
At what point in time are gloves supposed to be removed?
Prior to exiting exam room, hand hygiene to be performed in exam room
6 rights of medication administration
1.Correct patient
2.medication
3.dosage
4.route
5.time
6.documentation
When do you perform hand hygiene?
Before patient contact, before aseptic tasks, after ungloving, following bodily fluid exposure, after patient contact
Patient complaint resolution process
Report to clinic supervisor, if needed contact Customer Service at 210-615-WELL
What do you do when a med fridge thermometer is out of range?
Document temperature excursion, run 60-day Senso report to identify temp ranges and any excursions