Sales Techniques
When is winning number drawn and announced
sales close at 10:30PM last night of the event, winner announced at 11PM
How old is Carlton the Bear?
30 years old
What was the year LaunchPad was built
2017
How many price points do we have this season?
5
Age requirement to purchase a ticket
18 years of age
Are there taxes on your win
No
Name the official sports store at Scotiabank and where it can be found
Real Sports at Gate 1
Which teams are on the sports pads at LaunchPad?
TFC, Leafs, Raptors, Argos
What form of payment cannot be refunded unless the card is present?
debit
Where can customers find our lottery license numbers?
bottom of their ticket or on the rules of play located on each purchasing site
Can a person from out of country/province win?
You must be located in Ontario to purchase.
What is the name of the MLSE President and CEO
Keith Pelley
How big is MLSE LaunchPad?
42,000 sq ft
Where on the ticket is the license #
At the bottom of the ticket
What is the regulatory body that oversees 50|50 programs in Ontario (full Name)
Alcohol and Gaming Commission of Ontario
Are Early Bird winners eligible for the 50|50 draw to which they are attached?
Yes all eb winners are able to win it all!
How many sellers are typically used for a concert
usually 2-3
Where is LaunchPad 2 located
Weston Village - Weston Road & Lawrence
For what feature do you need a password?
reprint
How many licenses does the Foundation typically hold on an annual basis? Are these licences tied to teams or venues?
3 licences
tied to each venue - SBA, BMO, CCC
What happens if the customer loses their ticket
In arena tickets cannot be reproduced, customer will be called if they win and ticket purchase can be looked up dealt with on a case by case basis
What are MLSE's Values
Excellence, Passion, Collaboration and Play
What is the Foundation Vision?
Changing lives through the spirit and power of sport
Don't be passive, Don't be overly aggresive, BE ???
Proactive
What is the web address for rules/prize claiming info?
The purchasing site for the team or www.mlsefoundation.org