"I just want a rabies vaccine." aka: Wellness
"It just started this morning." aka: Non-wellness
"Ms. Pettigrew is calling!" aka: CSR
100

At what age do we recommend first puppy vaccines to be started?

 What is 6-8 weeks

100

What is the quick estimate for a critical?

What is 350-500

100

What do you say when you answer the phone?

What is: Thank you for calling RVAH, this is x, how may I help you? SMILE!!  :)

250

What is the earliest age you can give Bravecto Quantum?

What is 6 months.

250

How much of a deposit do we take for hospitalization?

What is 75% of the high end

250

Mrs. Fletcher called wanting a refill of Carprofen, they were last seen in April 2025. What do you tell her?

What is: Thanks for calling Mrs. Fletcher but it looks like we will need to see your pet again since it has been over a year since the last exam. Would you like to schedule your appointment today?

500

What is the hospital protocol on the age cut-off for required pre-anesthetic bloodwork?

What is 7 years old

500

What should be done if a walk in comes in and you are available to grab it?

B: What is: Grab it, bring to treatment for TPR/Diagnostics, place in kennel until the DVM is ready.

500

Mrs. Hester called and Moki ate some chocolate. What 3 things do you need to ask her?

What is:

1. How long ago

2. How much

3. What type of chocolate

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