Safety & Security
What is a bag check?
Stay clocked in, keep jacket/hoodie off until you get to the front, show the manager your bag. Have to get checked out by a manager
When was adidas founded?
1949
A customer walks into the store looking around in confusion. They are wearing workout clothes and carrying a gym bag. How are you going to approach the customer?
Hi! What brings you in today?
What can I help you find today?
Hi! What are you looking for today?
What side of the shoe do we display?
Left
What is our return policy?
30 days with the receipt
no time limit on exchanges
after 30 days the credit goes on a gift card
What should you do when leaving your zone?
Walkie to let the Team Captain and peers know your zone needs to be covered
What is the name of Adi Dassler's brother
Rudolph
A woman walks into the store wearing workout clothes and carrying a gym bag. She informs you that she is looking for a new pair of running shoes to help improve her performance as she doesn’t feel comfortable with her current one. What questions will you ask to identify the customer’s needs?
What shoes are you currently running in?
What don't you like about your current shoes?
What kind of running are you doing? (distance and environment)
Walk us through how to make a footwear display
Get the correct size (men's: 9, women's: 7)
Take the RFID tag off and it goes under the sole
Zip tie through the top eyelet of the shoe
Make sure the laces are tucked in
What are the hours for Black Friday weekend and the month of December?
Black Friday: 6a-9p, Saturday 10a-9p, Sunday 10a-7p
December: Monday to Saturday 10a-9p, Sunday 10a-7p
What is the hotline and where is it found?
It is an anonymous tip line that you can call for any reason you don't feel comfortable going to a manager
They can be found on the communication boards in the stock room
When did adidas debut the trefoil logo?
1971 at the Munich Summer Olympics
A customer tries on Ultraboost and asks why the price is so high? How will you deal with the objection?
It has boost technology which is our best cushioning system that gives you the most energy return
It has a continental outsole so it won't wear down as quickly
It will last twice as long as some of the other shoes that are less money
Your group has to do correct BRS on this rail of hoodies. Your team has 3min
Tags are tucked
Hoods are folded
Hung in the same direction and finger spaced
Size beaded
Sleeves fanned
How many items are allowed in the fitting room?
6
We can hold extras outside of the fitting room as they try on the first six
What DON'T you do if you think someone is stealing?
Put your hands on them
Follow them around the store
Leave the store after them
Accuse them of stealing
Yell
What rap group helped popularize adidas?
RUN DMC
The store is very crowded. How will you ensure that every customer who leaves the checkout area is happy and wants to come back and shop with us?
Smile
Have a conversation with them. "How is the shopping going?" "What store are you going to next?"
Compliment their purchase
Thank them for coming into adidas
How do you hash a shoe? You team has 3min
Box top neatly removed
Paper thrown away
Shoes on their side. Left heel facing down, right toes facing down
Zip tied together through the top eyelet
What should everyone check each hour?
Click n Collect orders using the Orderhub app on any of the iPads
What are the steps you take if you think someone is stealing?
1. Walkie the team so they know who may be stealing
2. Customer service the person, use recovery statements to try and have them drop the product.
When did the Superstar debut and what sport was it made for?
1969 and Basketball
What is the FAB technique and give us an example
Features, Advantage and benefits
"This shirt has Aeroready technology, it wicks sweat away, so you will be cool and dry even through the hardest workouts"
When you're bringing product from the back to the sales floor or vice versa what should you always do?
Relocate the product to wherever you're bringing the product. Either with the RFID iPad in the stock room or with the RFID handheld.
When do we start a line outside on Black Friday?
When the Team Captain tells you to. Greeter and TC will work together to fluctuate the capacity