Activation
You can ask for this on Activation calls only
Full Card Number
Who can you assist with an enfact case
The cardholder and the fi
Can I repeat the cardholder's name after authenticating
Yes you can once authentication was confirmed
what is the override needed for 57k
Tranblocker
Name 4 Authentication questions we ask for standard when handling card activation
Can you Provide me with your name ?
Can you provide me with the expiration date on the card?
last four of SSN?
FULL CARD NUMBER?
What order do we review scores when handling an enfact call.
We review the high score second high third high
The otp spiel should be given after send the opt
False it should be given before and approval given to do so.
What tool under the card icon is used to assist with decline transactions
Transaction inquiry
Where in Client360 studios would I go to activate a cardholder's card
Card icon
card activation
The transaction must me in the_________________ order while reviewing
Descending
We have ----------------types of authentications
3
A transaction override can be done for transaction older than 36 hours
no has to be less than 36 hours ago
After activation we must confirm if ?
The card is new or replaced
60-179325841- this is an example of an enfact call case nummber
True/false
True
If a customer calls and we only need to verify their name the authentication type is known as
TOP LEVEL
We ask the customer to if they want to reattempt transactions after confirming fraud
true/fails
Fail we only ask after confirming no fraud
How can a card holder pin their card.
They can be transferred to the Pin IVR or be referred to their bank
If a case is closed as unconfirmed the card status should be se to?
Restricted
NFOTP Means
and how does this apply to customer
no fall back otp and and this means we cannot revert to standard
The rule manager override means
We are removing all rules set on card by financial institution.