Section 1
This report is considered a Best Practice to be run before billing.
Communications Service Charge Audit Report
What is the screen called where you search for a specific SO number?
Basic Search
Where is it considered Best Practice to Open a Service Order from?
The Service Location screen
True or False:
You can search for a specific service order number via the Customer Service Home screen?
False
You can search for a specific service order number by using the SO Basic Search.
What is the screen where you can see an audit of a SO?
Transaction History
True or False:
You can enable Two-Factor Authentication in Messenger.
False. You enable this feature in Smarthub.
True or False:
You can text or email a receipt.
True. Yes, you can email or text a receipt!
True or False:
You are able to see the current balance, along with any past due balances (New Customer Overview), via the Customer tab of the Customer Overview?
False
This is located in the Balance and Payments Tab.
True or False:
You can print your letters in your office and AMS at NISC.
True.
Yes, you can print your letters at AMS for $1.03/ea or in your office.
This screen will allow you to modify billing charges and even print a new bill if needed.
Billing History Auto/Manual Adjustment
What process allows you to upload a Miscellaneous Charge in Mass
Batch Misc. Charge Import Process
True or False
The Billing History Manual Adjustment screen can calculate taxes?
False
The Billing History AUTO Adjustment screen can calculate taxes.
Where can you delete prorations or update the proration dates?
Charges to be billed
This process will allow the user to create and update service locations information in mass.
Service Location Import Process
True or False:
When setting up a new drawer in Cashier, you can’t duplicate a drawer.
A: False. You can indeed create a duplicate of a drawer – saving you time!
Where are the two places Work Management Tasks are found in AppSuite?
Compass and Manage Work
This charge type can be applied to an account without a service order and only applied with the next billing?
Miscellaneous Adjustment
What do you look for on the screen in order to customize it to your liking?
Gear or the Configured Columns hyperlink
Name one way to narrow down your search to get a more specific result?
When completing a billing history adjustment, what "print option" will generate a new bill print with our company logo?
Adjust & Print Custom Bill