Chapter 3
Five elements of the communication process
Sender, Message, Medium or Channel, Receiver, Feedback
Maslow's Theory
Hierarchy of needs
Key elements of record keeping
organization, consistency, completeness
how many hours a week total is Ms. Cindy instructing you?
10
ICD-10-CM
international classification of diseases, 10th edition clinical modification
Communication using a phone
Verbal
Rogers theory
Fully functioning human beings
record-keeping systems
EHR, paper, and combination
What percentage does the class need to get a potluck?
85%
CPT
Current procedural terminology
Nonverbal
Stages of practice branding
Investigation, initial contact, confirmation, final decision stage
What process identifies conditions that may lead to alleged malpractice or procedures that are not in compliance with mandated regulations?
Risk management
What is the name of Ms. Cindy's dog?
Vader
HCPCS
Healthcare Common Procedure Coding System
Communication using real time
interpersonal communication
When answering the phone, what should you be doing?
smiling, it can be heard
Three forms necessary for the EHR
Registration form, Privacy practices notice, medical history form
What Mod are we in?
MB170 Medical Office Procedures
EHR
Electronic Health record
Describe people first language
answer will vary
Strategies for outstanding customer service
be available, unique image, show appreciation, personalize, listen, set goals, understand value
Function of the clinical record
to provide the (dental) healthcare team with information
What program are we using for this particular mod?
Dentrix
HIPAA
Health Insurance Portability and Accountability Act