Safety & Security
What is a bag check? When do bag checks happen?
Stay clocked in, keep jacket/hoodie off until you get to the front, show the manager your bag. Have to get checked out by a manager even if you don’t have a bag.
They happen anytime you're exiting the store
When was adidas founded?
1949
A customer walks into the store looking around in confusion. They are wearing workout clothes and carrying a gym bag. How are you going to approach the customer?
Hi! What brings you in today? Hi! You look a little lost, can I help you find what you’re looking for? Hi! Who are you shopping for?
What side of the shoe do we display and what size for Men, Women and Kids?
Left shoe gets displayed, Men’s 9, Women’s 7, Kids 3.5
What is our holiday return policy? When does it start and end?
60 days with the receipt, after the 60 days you can exchange or get it put on a gift card. Started on 10.29.25 and goes until 1.13.26
What should you do when leaving your zone?
Walkie to let the Team Captain and peers know your zone needs to be covered **So this means if there are two people in footwear and one leaves you can’t leave**
What is the name of Adi Dassler’s brother?
Rudolph Dassler
You are working in footwear and there are five different customers. 2 need sizes, 1 is trying on shoes, 1 is waiting for a shoe to be brought out and 1 just walked into the footwear zone. What should you do?
Who did you prioritize first-last? How did you disengage from the customers? Did you ask for help?
What should you do if you are putting an item away but unsure of where it goes?
Look at the tag to help determine what gender and category it goes in.
What should you do if you find a tag on the ground?
Research it and see if you can match it with the correct product. If you can’t find the product it goes with bring it to the TC.
What steps are taken when you leave for break and when you come back? How long do you have for break?
You have 30mins for your break. You clock out at your scheduled break or when the Team Captain sends you on break. You do what you do on break, i.e eat, use the bathroom, watch a video, doom scroll and when the 30min is up you clock back in and make your way immediately to the floor
When did adidas debut the trefoil logo?
1971 at the Munich Summer Olympics
You are working in apparel and a customer comes up to you with a bunch of apparel and asks to try on. What do you do?
You take the clothing from them, count it and lead the customer over to an open fitting room. You communicate via the walkie to the team that you have put a customer with x amount of items in x fitting room. If you have the ability to wait there and service do so. If you can’t be there, make sure to follow up in a few minutes or have the TC follow up.
Your group has to do correct BRS on this rail of hoodies. Your team has 3min
Tags are tucked, Hoods are folded, Hung in the same direction and finger spaced, Size beaded, Sleeves fanned
If you are putting a shoe back into back into back stock where does it go?
You should put it back in the correct bay with the other shoes of the same style number and it should be put back in size order.
What DON’T you do if you think someone is stealing?
Put your hands on them, Follow them around the store, Leave the store after them, Accuse them of stealing, Yell
What hip hop group helped popularize adidas?
RUN DMC
The store is very crowded. How will you ensure that every customer who leaves the checkout area is happy and wants to come back and shop with us?
Smile, Have a conversation with them. "How is the shopping going?" "What store are you going to next?" Compliment their purchase Thank them for coming into adidas
What price point do we sensor product at and where do we sensor each product?
$60 and above/all tiro product
Shirts get sensored on the back hem in the middle
Pants are on the inside of the nondominant leg
Shorts/Skirts are on the middle of the hem on back side
You know it’s going to be a busy day at the mall. What should you do?
Leave early enough to get to work on time!!!
What are the steps you take if you think someone is stealing?
Walkie the team so they know who may be stealing
Customer service the person, use recovery statements to try and have them drop the product.
When did the Superstar debut and what sport was it made for?
1969 and it was made for Basketball
What are each of our KPI goals?
Conversion: 11.5% ATV: $105 UPT: 1.5
What do you do if you see a flex space is empty?
Fill it! SP with SP and OG with OG
What should you do when bringing replen to the floor or excess product out back?
You move the item with an RFID handheld to wherever the product is going