Weather
These are some secondary issues to be prepared for in case of thunderstorms?
Flooding, Power Outages, Building Damage
These are basic road hazards to watch out for during outreach?
Traffic
Pavement
Construction and electrical wiring
Crowds
Needles
This individual works directly with residents to address their mental health needs, providing counselling and referrals to external services?
Mental Health Counsellor or Therapist - Howard & Associates
Worker A looks into a room with multiple people passed out. This is what she/they should do?
Stay out of the room and call 911 - there may be an electrical issue or gas leak.
How should you store client files?
Not out in the open, locked drawer/cabinet, and not in front of others especially clients.
These are some ways to prevent a heat stroke?
Wearing light-weight, loose clothing, and drinking lots of water
Routes
Exits and stairs
Schedules and hours of operation
Washroom locations
Muster points
Security information
Procedure and protocol
These individuals are the first point of contact for clients entering the shelter, responsible for intake and providing immediate support?
Shelter Intake Workers
You need to anticipate these things during a power outage?
There could be flooding because of appliances (fridges)
Getting cold
Cameras may stop working
Slowed Services
You should have a direct line to the door, where the client is not blocking the entrance.
During Winter, you should do these things to make sure the path throughout Shirley's Place and Community of Hope are safe?
Check for ice underneath fresh fallen snow
Shovel regularly
Take care of the ramps and stairs - putting mats on the steps and in program rooms & kitchens (no slipping incidents)
Having slippers (boot removal to prevent accidents)
Salting and mopping
Have emergency kits and back-up heating
Due diligence and checking on weather conditions
Being mindful of windows
This is where we keep the First Aid kits in the office, the community of Hope, and Shirley's Place?
Main office: White Cubby
Community of Hope: Intake room, each door storage, and Nurses' Wing in the Programs room
Shirley's Place: Programs Space and Clothing Closet
A client has disclosed sexual violence and an unsafe home environment. These are a few agencies we could direct them to?
Sexual Assault Centre of Edmonton (SACE) - Counselling, and Police & Court Supports: (780)-423-4102
Alberta Coalition on Human Trafficking (ACT Alberta) - Victim Services: (780)-474-1104
CEASE - Helps Survivors of exploitation and human trafficking: (780)-471-6137
Zebra Centre (Child and youth Advocacy Centre): (780)-421-2385
In the incident that a client locks themself in an office, this is what you do?
Depending on how the client locked themselves in, find a key and try to unlock (if the client did not make a blockade)
Call security and mental health professionals discretely, and try to de-escalate in the mean-time if the client is in distress
Clear out traffic, and assess hazards & clients' situations
Proactive: Consider ways to encrypt sensitive information so tat others cannot see it/lock up documents (if relevant), sign off from your computer when leaving it unattended, or back-up sensitive information
File an incident report and follow up
No. There should always be at least two people when a client is around.
We need to have these things in storage for storms?
Non-perishable food
Manual can opener
Battery-powered flashlight
First Aid Kits
Blankets
This is who you need to check with to report incidents in the office?
The Team Lead or Manager
This is where we guide clients to make new ID?
John Howard Society
AHS - Royal Alexandra Hospital: (780)-613-5556
These are signs of hypothermia?
Shivering
Confusion
Slurred speech
Weak pulse
Shallow breathing
Drowsiness and/or loss of consciousness
If a client who is visiting you is drowsy and stumbling through the office, what should you do?
Have them sit down, offer juice (and snacks) to raise their blood-sugar levels, and monitor their condition. If there are some changes after some rest, you can let them be. If things deteriorate, suggest call 811 with them or call 911 if things are dire.
What are some things you need to check regularly for winter travels?
-Winter tires and tire pressure
-Lights
-Oil change
-Plugging in your car, if outside
-Antifreeze
-Inspect wipers
Where are at least three of the water stations located?
Downtown
Central
South Central
North & North East
South East
South West
West
Who should we call if you are concerned for someone's safety?
211 or 911
A client who was in the office waiting area sat down due to dizziness. They stumble out of their chair unconscious, and when you check on them, you see that their lips are blue and their skin is cold. What do you do?
These are signs of an opioid overdose and you should administer Naloxone on the client, call 911, and step back as they wake up, since they would be reactive
Where would you call or guide clients to call if our and our partners' resources for transportation and housing are limited?
Call 211 for guidance and support