Mattresses
What is the unique foam layer found in the Nova Hybrid Mattress and what was it designed for?
Zone Support Pro - Contour Cut Layer
7 support zones to relieve pressure from under the shoulders, and provide more support under the waist, lower back, and hips to align your spine.
What four features on the Adjustable Base Max to you gain when you trade up from the Pro Model?
1. Wall Hugging
2. Head Tilt
3. Under bed Light
4. Stronger Vibration Intensity
What are our 3 delivery options?
UPS, RXO, and Pick Up Now
What is our trial period on pillows?
We encourage the guest to try them in the store, but returns are only allowed in sealed package for 30 days.
What is the P as well as our strategy?
Personalize the solution - 4 mUPT per mattress order. Mattress, Foundation, Protector, Pillow (Softgoods)
What is the difference between Airscape 1, 2, and 3
Airscape 1 - OG / OG Hybrid
Airscape 2 - Nova
Airscape 3 - Wave Hybrid / Wave Snow
What is the feet height options for the adjustable base.
1. 12" On Base Model
The Pro and Max are 5", 7", and 12"
How long does a UPS Delivery take?
3-9 Business Days
What is our coolest sleeping pillow and why?
Hybrid Snow Pillow -
CoolTouch cover made from cooling nylon yarn
2 layers of breathable foam prevent heat from building up in one spot throughout the night. These foam layers form the outer layers of the pillow and are coated in PCM (Phase Changing Material) to absorb heat.
Four strategically placed HeatDelete Bands continuously pull heat away from the head and neck area.
Product: Share features, advantage, and benefits about the products they are trying. Guide the experience through the store.
Guest: Look for ques and signals from the guest that they need more information.
What makes the Wave Hybrid our most supportive mattress?
Zone Support Max - Gel pods under the waist and lower back add support and help keep your spine perfectly aligned in any position. Zoned Support™ Max reinforces the layer of memory foam above with continuous support zones to provide full-body relief and ease aches and pains.
Does the massage shut off on its own, and if so after how long?
Yes, there is a 30 minute timer to avoid motor overheating.
Depends - Haven and Repose will take longer to ship to the warehouse, about 3-4 weeks.
UPS Items arrive at RXO in 3-9 business days.
What is the difference between down and feather?
Down is the soft undercoating of geese and ducks. It consists of clusters of light, fluffy filaments growing from a central quill point. A single down cluster is three dimensional and looks similar to a dandelion pod.
What are 4 important things to learn about the guest?
Sleep Challenges
Time Frame
Foundation
Current Bed Set Up and Size
What is snow technology?
Quick Cool or Cool Touch Cover
PCM - Phase Change Material / Gel Foam
Heat Delete Bands - Also Called Kikoo Bands - Graphite Strips
What is the trial period on an adjustable base?
30 Days unless purchased with a mattress, then it will have 100 night trial period.
How much are the 2 white glove delivery options?
$159 for Pick up Now and $199 for RXO - Free Delivery on BMSM orders over $2500
Can you machine wash our pillows?
Original and Down, Yes follow care instructions on label and use a Front Load Washer Only
Foam/Hybrid - Machine Wash Cover Only
Greet within 10 seconds, make the guest feel welcome, find ways to connect on a personal level.
What are the two certifications that come with our mattress and what do they mean?
OEKO TEX: If a textile article carries the STANDARD 100 label, you can be certain that every component of this article, i.e. every thread, button and other accessories, has been tested for harmful substances and that the article therefore is harmless for human health.
CertiPUR-US® approved foams are made without ozone depleters, PBDE flame retardants, mercury, lead and other heavy metals, formaldehyde, phthalates regulated by the Consumer Product Safety Commission.
What is the weight capacity for adjustable bases?
750 lbs
How much does it cost to ship a mattress to AK or HI?
$100 surcharge for Mattresses and $20 for softgoods.
What pillows are included in the comfy bundle?
2 OG Pillows and Percale Sheet Set
What is our goal for lead generated revenue?
30% Lead Generate Revenue