Promotions
Free Samsung A16 requirements
New Customer on Essentials and above
Customer has home internet only account at $55/month. They want to add a voice line to their account. The home internet plan will drop to this price.
$35
$65/$60 for 1 voice line, unlimited talk, text and internet, Receives some but not all promos
Essentials
A16 device protection price per month
$9.00
App within Tapestry to ring out an accessory for a non tmobile customer.
POS
New customer on any plan Essentials and above
Minimum purchase amount to finance accessories on the customers monthly bill.
$50
$50/$45 for 1 voice line, $70/$60 for 2 voice lines. Unlimited talk, text, and internet.
Essentials Choice 55+
iPhone Device protection per month
$16 (iPhone 16e) or $18 (all other models)
App within tapestry to set up a new account.
Dash Postpaid
Free iPhone 15 requirements
New Customer and Port-in from any carrier, on Essentials and above.
The customer is waiting on their ship-to device. It will arrive in 3 days. The customer would like to port their number over to tmobile from AT&T. The port in process should be done when?
Once they receive the new device. The customer will lose service on their AT&T device once the port is completed. If done too soon customer will be without service until the phone arrives.
4 lines for $120/$100, $20 for any additional lines after 4.
Essentials
Customer brings phone that is having software issues. You notice that there is a small crack on the front corner of the screen. This is the process that should be taken.
Insurance claim, done through 611 who will transfer customer to assurance or mytmoclaim.com
Customer has broken sim card causing their device to not receive service. They need to get a new sim card. This should be rung out as _______ and costs this much.
Validate Defective SIM and 0$
$830 off iPhone 17 series as new customer. The customer has no Trade-in device. The plan and requirements to receive this promo.
Experience Beyond and port in from AT&T, Verizon, Spectrum.
Customer wants to Upgrade but states that they would like to purchase the new device outright, they are not interested in adding any new lines to their account. You should advise the customer to do this.
Purchase the device outright elsewhere and bring the phone back in the store or call 611 to install the service on the new device.
The 3 main plans that we can offer customers and price for 3 lines on each plan without AutoPay
Essentials ($100), Experience More ($150), and Experience Beyond ($180)
Customer brings in a device that is having software issues. They have p360 on the device. There is no physical damage and the phone is still operable. This is the process that should be taken.
Warranty claim, done through tapestry. Rep can initiate the process on their tablet unlike an insurance claim.
Having trouble finding a SOC code? You can find all information to claim your sale using this tab within tapestry. You can also add insurance through this tab.
Service Details
$15/$10 for one tablet or $15 for two tablets. Sales tax for one is $26, sales tax for two is $52.
Customer does not have any way of getting cash and only have card. They have no working phone and need to get a new one. This is the workaround to make sure transaction is done correctly and there are no hits on our T-Life percentage.
Update SIM for new sim card. Put new sim card in music phone. Log into T-Life app on music phone under the customers tmobile ID. Process the upgrade through t-life on the Music phone.
Customer asks for 2 lines and also wants iPhone 17s. They are looking to port 2 numbers from Spectrum. This is an easy way to get an extra line.
Tell them the 3rd line is free if you add the day of account creation.
You have accepted a physically damaged device as a warranty claim. Since this is the wrong process, these are the repercussions.
deduction from Reps Commission
In order to change a customers 6-15 digit security PIN you must have done this.
Scan the billing responsible parties ID, which will allow you to update the PIN under profile details.