Script
“Premier Choice accident plan includes a 12 month waiting period before coverage is available for pre-existing ____ that is not disclosed on your application or during this call”
Bodily Injury
Which of the following would be required to send a correction email regarding banking details?
Bank Account Number
If the applicant states that they are a Surveillance Officer, which DD should we use?
No DD
If the applicant mentioned they have Basal Cell Carcinoma, which drilldown should we follow?
Cancer DD
Use the phrase to identify medical terms.
Leave Thy Rocks In
Levothyroxine
What specific question should we mark "yes" to trigger the express call into standard call?
Generalize Ailments
In the billing/payment section, if the payer is the co-applicant who is currently unavailable and the account is not joint, what should be the next step?
Mark the 1st question as 'Yes' Tag the billing and banking sections as 'not verified'
In the Demographics section, if the applicant has a hyphenated last name (e.g., Santos-Cruz) but the dependents only have 'Santos' as their last name without the hyphen, should this be marked as 'Yes' or 'No'?
No need to mark it as yes if last names are the same.
If only the husband has a medical condition that required in-vitro fertilization (IVF), based on the root cause, which applicant should complete the IVF Drilldown?
Both Husband and Wife will complete IVF DD
Which organ in the human body is responsible for the production of insulin?
Pancreas
If a third-party payor joins the call to confirm billing information and you fail to provide the required introduction and recording disclosure, what type of error would this result in?
Auto Fail
In Vcall, if the applicant states that the account they will use for payment is a joint account under the co-applicant’s name, what should be your next step?
Advise that we will update the billing name to the applicant's name since they are also an authorized account holder
If the applicant is an underwater welder and is not an owner or manager, which DD should be used?
Iron worker DD
"If the applicant mentions a medication but doesn’t know the exact condition it’s for, and the medication is commonly used for several diagnoses, which Drilldown should we choose?
RX DD for the last 12 months
Use the phrase to identify medical terms.
A mac sauce chillin
Amoxicillin
During short calls, how should we respond if a customer asks, 'How is life insurance related to the health insurance I'm applying for?
'This is one of the questions we are required to ask.'
If the applicant is using Direct Billing as their payment method, what specific details should be included in the correction email?
No correction email needed
If the applicant is asked, 'Are you working more than 30 hours a week?' and they respond with, 'I'm working 30 hours a week,' can we accept that as a valid 'Yes' response?
Yes we can accept and mark as 'No'
What is a medical question that only applies to the past 3 months?
Covid 19
Use the phrase to identify medical terms.
Lies Within a Pearl
Lisinopril
Also known as ACA.
Obama Care
If the initial payment is by credit card and the co-applicant payor is not available, should we still ask if they want to change the information we have on file?
Skip the question about updating info—just select 'No' and ask for the payor’s email address.
If applicants answer 'Yes' to this Drilldown under hazardous, verifiers should select 'No' and proceed, as VCall currently does not include follow-up questions for this Drilldown.
ATV
If the applicant has erectile dysfunction, Which DD should we follow?
Male Reproductive impotence DD
According to a popular fan theory, what psychological condition could Candace Flynn from Phineas and Ferb be suffering from?
Schizophrenia