Sticky Situations
The “Stage” sticky pick ticket get placed where?
Place the “Stage” sticky pick ticket in the center of the bag.
What are the Four Types of Operations Excellence Assessments ?
Drive Thru
In Restaurant
Delivery
Curbside
What's 2 ingredients gets added
and what one ingredient gets removed
to make a Bacon Ranch McCrispy into a Deluxe
Tomato and Lettuce
Crinkle cut pickles
How many pumps of syrup goes into the Samrock McFlurry?
and
How many 'slides' of Oreo topping?
2
3
R O A
Ready
On
Arrival
What's printed on the second sticky pick ticket?
A second sticky pick ticket prints the customer’s location (e.g., Curbside #3). Place the second sticky pick ticket on the bag on top of the “Stage” pick ticket.
What is the curbside target time?
135 sec or less
What's the differance between the Crispy Chicken sandwich and the McCrispy Chicken sandwich
It's the same great chicken with a new name
A McFlurry should be blended for
---- to ----- seconds
5 to 8
O T P
Operations Technolgy Professional
How many minutes before unclaimed orders , left in the dedicated staging area, be wasted.
Orders should be left in the dedicated staging area for no longer than 10 minutes. If the customer has not arrived within 10 minutes the food should be wasted.
In The drive thru the OEPE time is 2min or less you will get the full 8 pts. After that the points go down according to the time.
What is the longest time you can have and still get a point?
3 min = 1 pts
3 min and 1 sec = 0 points
If a guests ask if there is soybean oil in the ranch sauce we should say...
How many burritos per bag of burrito mix?
24 burritos per bag
A B S
Automated
Beverage
System
When the Curbside runner presents order to the customer -
They should say :
1.
2.
1. Greet them by name
2. Ask " Is there anything else I can get for you?”
PACE stands for?
Performance
And
Customer
Excellence
How many chicken sandwiches do we have?
10
McCrispy SpicyMcCrispy Deluxe Spicy Deluxe
Bcn Ranch Deluxe Bcn Ranch
McChicken Spicy Chicken Bisc Chik McGriddle
How many minutes away from your restaurant is the “Make My Food” geofence?
Approximately 3 minutes from the restaurant
U H C
Universal Holding Cabinet
What is NOT on a Front Counter
pick ticket ?
Front Counter pick tickets will NOT have the word “Stage” on them.
There are 7 critical assessments in the PACE FOOD SAFETY. Can you name all 7?
Hint- 5 are temps :-)
1.Restaurant is free of infestation and/or signs of active pest 2.The internal temperatures of beef patties after cooking are at or above 155°F 3.Chicken products after cooking are at or above 165°F 4.Filet-O-Fish portions after cooking are at or above 155°F 5. breakfast sausage made from raw pork and breakfast steak are at or above 155°F 6.Cooked McMuffin raw round eggs have gelled yolks (are not runny). Internal temperatures are at or above 155°F 7.The on-duty manager (or staff assigned to complete the checklist) can demonstrate they have been trained on properly completing the Food Safety Daily Checklist including the ability to take corrective action.
A case of the new ranch sauce has 8 pouches. Each pouch holds 16 oz. How many Bac ranch sandwiches can you make with one case of sauce?
135
Crew should do this to a customer during their meal when they eating in the lobby.
Crew should check on the customer in the form of a “table touch” during their dining experience.
C L C
customer location cell