Compliance
How are we notified of recalls within the company?
Emails or Policy Stat
What 3 insurance cover knee scooter?
Medicaid, BCBS and Tricare
What is our backup method when we setup the patients with Oxygen?
24 hours worth of o2 via tanks
Patient who has Medicare received a wheelchair in 2023 now is being ordered to have a walker. Is this cover?
Yes, Patient can improve.
A patient reports feeling bloated after using their CPAP device. What recommendation can be offered to the patient?
1. Change in position while sleeping.
2. Consider OTC solution such as Gas-X.
3. Advise patient to reach out for pressure change.
4. Advise patient of mask change.
How would we notify patients of any warranty information?
Welcome Guide and Binder by printer
A re-PAP patient is coming in to do a 30 day mask exchange. How do we make sure they get the proper mask fitting?
RePap patient are not eligible for a 30 day mash exchange. But to help the patient we would run SleepGlad and offer OOP pricing
A patient brings a prescription for oxygen that states oxygen PRN can we accept this?
No, prescription must have a liter flow
Medicare patient had received a wheelchair from us in 2021. Would the patient be eligible for a new one and if so what would we need?
Where do we go to update the ordering provider information when we receive a new order for an existing patient?
clinical tab
Who is the CEO of AdaptHealth?
Suzanne foster
What insurance covers blood pressure cuff?
Medicaid
What is the delivery time frame for Humana oxygen orders?
4 hours
CPAP patient brings their machine in for troubleshooting and needs to be sent to manufacturer for repairs. What are the steps?
If machine is still renting replace with new machine. If machine has converted to purchase provide free loaner
Patient who has Synapse insurance is getting setup with a hospital bed. When do we collect Autopay?
We do not, Synapse takes care of it
Who is our Chief Compliance Officer?
Wendy R
How are we notified if the patient has an infectious disease?
Clinical Tab
A patient has just started renting oxygen with us. They are requesting a POC. What do they need?
1lpm just a prescription
2lpm or higher prescription and walk test
Name 1 supplier standards
- Location must be at least 200sq ft
- Location must have time of operations posted on door
- Supplier must obtain oxygen from state licensed oxygen supplier
Humana patient is needing their wheelchair picked up. To put in a pick up ticket what reason so we select for pick up and where is it located?
Scheduled as agreed upon with member and under customs fields
Where can TB information be found?
In the breakroom
What 2 insurance cover bathroom items (shower chair, tub transfer bench, raised toilet seat)?
Medicaid and Tricare
How many liters of Oxygen does a patient need to be on to get an o2 mask?
at least 5 or higher
What are the parts for Medicare and what do they cover?
Part A- Hospital
Part B- Visit's and DME
Part C- Advantage replacement ( All services except Hospital)
Part D- Drug Plan
A brand new PAP patient to us is looking to get supplies, what do we need to bill insurance?
Demographics, Prescription, face to face notes prior to the Sleep Study and sleep study