True or False
if an agent transfers a customer to client care to address an issue (such as a complaint about a mobile app), the agent should still file the complaint ?
False : do not have to file a complaint if you transfer the customer to the correct dept to resolve a issue
What to do when another party is placed on the phone ?
What is " Read the reading disclosure "
What action code if 3rd party request to stop calling
WTNR
Movie Friday :How did Craig get fired from his job ?
His job caught him on tape stealing boxes
Hello by Adele : Hello from the other side
What is " I must have called a thousand times"
If an agent provides the customer phone number to DMP , agent should use NOAR as the action code
FALSE :Agent should use DMP
How many Programs is it ?
(3) Credit Counseling , STP, Reduce Pay Program
What action code do you use if the customer does not have confirmed phone number
Skip Tracing
Who was Forrest Best Good Friend ?
What is Bubba
I wanna Dance with Somebody by Whitney Houston : I wanna dance with somebody
What is ", I wanna dance with somebody
I wanna feel the heat with somebody
Yeah, I wanna dance with somebody
With somebody who loves me"
During the assessment, the customer provided their household income and informed the agent that they only pay a portion of the mortgage. The agent recorded this information accordingly.Was the agent correct ?
False.When a customer provides their household income, they are also required to provide the total mortgage amount, even if they only contribute a portion.
What to submit if a third party states that wrong number ?
What is invalid phone tool
What action code do you use if a customer soft Authenticate but disconnect the call ?
NOAR
What show Will Smith played in the 90s
What is "The Fresh Prince of Bel-Air
Billie Jean by MJ :Billie Jean is not my lover
he's just a girl who claims that I am the one
But the kid is not my son
The customer confirmed they are experiencing hardship but was unable to complete the assessment because they were busy and requested to call back later. The customer submitted the pre-delinquency CSI . Was the agent correct ?
False . Agent do not suppose to submit CSI if customer was unable to complete assessment
Which program offers reduced payment and no interest for 6 months ?
What is " STP"
What action code do you use if you transfer to Credit Counseling
Debt Management Transfer
When was the Titanic movie release date ?
(1997 )
7 Years by Lukas Graham " Once I was seven years old momma told me ...
What is " Go make yourself some friends or you'll be lonely "
During the call, the customer stated that her total net income is $60,000 annually. However, she had previously provided a different income amount.agent provided the amount that was given in the past to develop the call. Was the agent correct ?
True . Agent is able to provide the customer what was provided in a previous call as long as the customer provide the updated income first.
What are the four credit counseling agencies
Money Management , Navicore , Greenpath ,Take Charge America
If a customer have auto pay or a pending payment and ask if agent can confirm ?
Whats it PTPC
Movie Step Brothers : Derek sells what for a living ?
What is helicopters
Cant Help Falling in love :Elvis Presley "Wise men say "
What is "Only fools rush in but I cant help falling in love with you "