FOOD SAFETY
You must wash these thoroughly before handling food.
What are your hands?
This tool is used to press ground coffee into the filter basket.
What is a tamper?
Paying attention without interrupting demonstrates this skill.
What is active listening?
You should do this when a teammate needs assistance during a busy service.
What is offer to help?
WATER ON THE FLOOR CREATES THIS TYPE OF HAZARD
WHAT IS A SLIP HAZARD
Raw chicken should be stored on this shelf in the refrigerator.
What is the bottom shelf?
This coffee is made with espresso, steamed milk and milk foam.
What is a cappuccino?
Repeating a customer’s order back helps you do this.
What is confirm the order?
Arriving on time and completing your assigned duties demonstrates this quality.
What is reliability?
THIS SHOULD BE USED TO WARN PEOPLE WHEN A FLOOR HAS BEEN FRESHLY MOPPED
WHAT IS A WET FLOOR SIGN
The transfer of bacteria or allergens between foods, surfaces or equipment is called this.
What is cross-contamination?
This espresso-machine part holds the basket and ground coffee.
What is a group handle or portafilter?
Facial expressions, posture and gestures are examples of this type of communication.
What is non-verbal communication?
Team members combine their skills to achieve this.
What is a common goal?
LIFTING A HEAVY BOX INCORRECTLY CREATES THIS TYPE OF HAZARD
WHAT IS A MANUAL HNDLING HAZARD
Potentially hazardous food grows bacteria rapidly between these two temperatures.
What are 5°C and 60°C?
The steam wand should be wiped and briefly operated using this action.
What is purging?
If workplace instructions are unclear, you should do this before starting.
What is ask for clarification?
This person allocates tasks and coordinates staff during a shift.
Who is the supervisor or team leader?
AN EXPOSED OR FRAYED ELECTRICAL CORD SHOULD BE SWITCHED OFF, LABELLED AND REPORTED TO THIS PERSON
WHO IS THE SUPERVISOR
Rotating stock so older products are used first is known by this abbreviation.
What is FIFO?
If an espresso shot pours too quickly, the coffee grind may be this.
What is too coarse?
When responding to a customer complaint, you should listen, apologize and work towards this.
What is a suitable solution?
When team members disagree, they should stay calm and work towards this.
What is a solution?
IDENTIFYING A RISK, ASSESSING THE RISK AND CHOOSING A CONTROL/ SOLUTION IS WHICH PROCESS
WHAT IS RISK MANAGEMENT