Loss Reports
What is the difference between a VIR and a Station Report?
Signature
What triggers a claim to open?
Incident report (ERS, VIR, SR)
When are Pre- Rental Photos required?
Everytime
What doc gets submitted when you counter collect?
DCF
Should we get a VIR if the customer has LDW?
Yes
When is the location charged for damage? Salvage and VDA
VDA/Glass: month damages are repaired
Salvage: month vehicle is sold
When is the appropriate time for an employee to write in the customer signature field?
Delivery/FBO/Platinum
Should a VIR be obtained when we do a mechanical exchange?
Yes (could be caused by the customer. if not customer damage, maint and claims can work through the process)
When should a VIR be uploaded?
Immediately (within 24 hours)
What are 3 contract violations that can void LDW?
Unauthorized operators, DUI, intentional acts, driving on dirt roads, towing
Why are pre-rental photos important?
Provides proof of vehicle condition at time of rent
Name 3 types of Quality VIR
Signed paper VIR, signed QCS VIR, ERS Online VIR
What additional doc is needed when submitting a Station Report?
Proof of Customer Contact
Which Loss Report collects the most money?
Quality VIR
What is the correct way to photograph "ODO/fuel" in an electric vehicle?
home screen with % charge showing
Why is the damage description important?
Claims uses it to match estimate, glass, or work order. determines who claims should charge
Why is 3rd party info needed on VIRs?
ESIS needs a case
If a customer has LDW and the 3rd party is at fault we can collect
What are the minimum 3 documents claims need to bill a claim?
Loss report, Signed RA, Estimate/VDA invoice
What must match for pre-rentals to populate on the QCS Incident Report?
VIN
Rental Agreement
What is the max we can counter collect?
$500