USED INVENTORY
2017 Ford Escape –list the interior options
Power seats
Back up camera
Heated seats
Dual climate control
What is the interest rate on the 2021 Terrain for finance?
.99% across the board to 84 months
WHAT IS THE MAX CLAIM AMOUNT ON A USED CHEMICAL POLICY THROUGH FIRST CANADIAN?
$2000
Which vehicles qualify for Employee Pricing?
Buick Encore,
Encore GX,
Envision,
Enclave
GMC Terrain,
Acadia
Why do we NOT keep copies of drivers lic at reception?
Due to the privacy act, it is illegal.
yes or no
The 2017 Wrangler has a backup camera
no
daily double!!!!!!!!!!!!!!!!!!!!!
2020 Encore GX,
2020 Enclave demo,
2020 Terrain
WHEN FILL F/C DENY A TIRE/RIM CLAIM?
2 ANSWERS NEEDED.
IF THE TIRE DOES NOT PASS INSPECTION
DAMAGE OCCURRED OFFROAD.
What packages include Stolen Vehicle Assistance? (hint there is 3)
Premium, Essentials & Safety & Security
for preferred pricing, what must the sales person get from the customer PRIOR to making a deal - and - once the deal is made, what backup document must the customer bring to the business office?
authorization number
paystub
LIST THE 2 INTERIOR OPTIONS OF OUR 2020 SIERRA AT4 THAT ARE INCLUDED IN THE PREFERRED PACKAGE
BOSE
WIRELESS CHARGING
true or false
A sales person should always verify the exact kms on a sold unit and note it on the turnover paperwork, PRIOR to handing it off to the business office.
true
if not, the kms recorded to GM upon delivery could be wrong (for new) thus affecting the warranty.
also, the bill of sale will reflect the wrong kms.
same goes for the trade in kms
NAME 3 ENVIRONMENTAL CONDIDTIONS THAT WILL AFFECT THE PAINT ON A VEHICLE:
SUN
SAND
SALT
BIRD DROPPINGS
TREE SAP
ACID RAIN
What is the advertised price on the 2020 Terrain?
$29,3030 Buyout $5000 store is $1500 total off $6500
CSI is extremely important. What must we have in order to increase the chances of our customers receiving a survey?
email address
no deal will be reported without it
LIST 3 SAFETLY OPTIONS OF OUR 2019 KIA FORTE
Blind side ,
Lane departure
Back up camera
What is the colour of our newest Encore GX?
Brunished bronze
daily double!!!!!!!!!!!!!!!!!
UNDERCOAT ONLY COVERS TO THE WINDOW LINE
Does turn-by-turn navigation come with the safety & security package?
yes
list the 7 details that need to be recorded on all trade in key tags.
year, make, model, last 8 of vin, colour, stock number, kms
LIST 4 CONVENIENCE FEATURES ON THE 2017 ACURA TLX
Heated & Cooled seats
Power seats on both
Navigation
Command start
EVERYONE HAS TO SIGN IN WHEN ENTERING THE DEALERSHIP, WHAT INFORMATION DO WE REQUIRE ON OUR SIGN IN SHEET?
4 THINGS
FULL NAME
PHONE NUMBER/EMAIL
DATE
ANWER NO TO THE COVID QUESTIONS
NAME 3 ADVANTAGES OF GETTING AN EXTENDED WARRANTY ON A VEHICLE AT THE TIME OF SALE
ABSORB COST INTO PAYMENT
PEACE OF MIND
SHOP COSTS INCREASE OVER TIME
EXTEND FACTORY WARRANTY IF IT IS STILL ACTIVE
CHOOSE YOUR TERMS
RESALE VALUE INCREASES
RENTAL
How much is the Onstar Safety & Security plan per month?
$29.99
if the customer has not already renewed it only, we can accept the expired reg as it is the most recent registration.
EXEPTION-- if the customer is receiving the GM loyalty discount, we must have a registration that has been valid for at least the past 6 months.