Brew Basics
open body language
genuine interaction
smile for every guest
The BIG 3
this is the best tool to be checking labor during a shift to identify if adjustments on the shift need to be made
Mobile Manager
this smoothie flavor used to be on the menu, however no longer is offered but is still asked about
What is Green Apple
This person should be the first person a new hire is placed with on their day 1
Who is the Manager
Strawberry Watermelon Coconut
what is Pink Mermaid
First Impressions
Customer Service
Drink Quality
Consistency
What are the 4 keys to success
Checking time punches ____ helps accurately stay on top of weekly payroll
Daily
Before 7 Energy this product was used to make an energy drink
What is 7 Energy
What are
1 Huddle
Brew Basics work book
Training tracker
Strawberry Lavender
What is Fruit Roll up
we have 7 values that support our main mission, this value embodies 7 brew fully and represents what we want with every guest and brewista
What is Kindness
Beginning inventory + Purchases - Ending inventory
What is the COGS formula
Before the current loyalty system was in place, this was used to track phone numbers and visits!
What is stamp cards
Texting
Machine
Lane/Expo
3 main Bottle Necks
Pineapple Coconut Vanilla
What is Island Dream
Heard
Avocado
Bunn water
Bless
Custie
7 Brew Lingo
The amount of time from when a guest pulls onto our lot to when they fully leave
True wait time
Cupcake took its place over 3 years ago and has made a special appearance in the times since
Almond Roca
this position sets us apart for the guest experience, the brewista should be the most knowledgable on this position to start
What is lane
Hazelnut Vanilla White Chocolate
What is Shortbread
Start each day with a grateful heart. Always be humble. Be Fearlessly Authentic. Never Judge. Forget the mistake, remember the lesson. Always build each other up. Cultivate Kindness
What is our Creed
When having issues with COGS these are the 3 main areas to understand the issue more.
Waste / Product usage
Inventory Counts
Discounts
what is Brunette
When coming in from texting it is best practice to check these 2 areas for a potential bottle neck
Machine/Expo
Mango Orange Passion Fruit