Riddles
I live in the sky but fall to the ground. I’m cold and white and make no sound. What am I?
Snow!
What is the official language of the Canadian province Quebec?
French!
How long did World War I last for?
4 years!
What call conclusion option should be selected when you open an account to listen to a previous call?
Agent Research!
The United States bought Alaska from which country?
Russia!
Kate’s mother has three children: Snap, Crackle and ___?
Kate!
When does Canada Day occur?
July 1!
How long did World War II last for?
6 years!
What call type should be selected when a caller disconnects from the call without providing any information?
Hung Up!
Which year was George H.W. Bush elected president?
1988!
What has hands and a face, but can’t hold anything or smile?
A clock!
Canada produces 85% of the world’s supply of what food item?
Maple Syrup!
Who was the leader of Italy during World War II?
Benito Mussolini!
If I reaffirm the caller’s purpose of calling and restate or rephrase the information provided to me, what soft skill am I displaying?
Active Listening!
The 19th Amendment guarantees ____ the right to vote.
Women!
It belongs to you, but your friends use it more. What is it?
Your name!
What are the official winter and summer sports of Canada?
Ice hockey and lacrosse!
Britain declared war on Nazi Germany In what year?
1939!
What call conclusion option should be selected when a caller is inquiring about information that we can readily provide from the left side of the script under the Hours, Location, or Scenarios tab and they do not provide any additional information or need any further assistance?
Gave Information!
Who was the fourth president of the United States?
James Madison!
How many months of the year have 28 days?
All of them! Every month has *at least* 28 days.
What is the name of Canada’s largest island?
Baffin Island!
Who was the Prime Minister of Britain during most of the World War II years?
Winston Churchill!
What call conclusion should you select when you are connected to a call that is a Spam Recording (endorsement of a political figure, recorded sales call, jumbled stacked recordings, etc.)?
Spam Recording!
Who was president during the Cuban Missile Crisis?
John F. Kennedy!