Vocabulary
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Taking responsibility for your actions, tasks, and results.
What is accountability?
Before you begin a new task you are unsure about, this is what you should do.
What is ask a manager, returner or the adult supervisor for help.
Working cooperatively with others to accomplish a shared goal.
What is collaboration/teamwork?
You notice that supplies are running low during your shift. Before the store completely runs out, you should take appropriate action.
What is showing initiative?
Reliability, respect, responsibility, appropriate behavior, and being prepared are all examples of this.
What is professionalism?
You already know how to complete a task, but you notice a new student struggling. You explain the procedure and help them improve without simply taking over.
What is leadership/coaching?
You are working in Greyson’s Brewz and notice another student employee has their phone out and is scrolling through social media instead of paying attention to customers or completing their responsibilities. Which employability skill is this student failing to demonstrate? What should you do as a fellow employee?
They are not demonstrating Professionalism/Responsibility and Initiative/Self-Direction. A student should respectfully remind the coworker to put the phone away and get back to work. If the behavior continues or is serious, they should notify the teacher/manager rather than starting an argument.
Paying attention, showing understanding, and responding appropriately when someone is speaking.
What is active listening?
What is during independent work time, check in with Mrs. Charvet, Kim, or a manager, complete a Minga, and leave your phone behind.
Changing your approach when the store is busy, your role changes, or an unexpected problem happens.
What is adaptability/flexibility?
A customer is upset because their drink is taking longer than expected. Your first responsibility is to acknowledge the customer and respond respectfully.
What is professional communication/customer service?
The overall impression a customer has based on their interactions with a business.
What is the customer experience?
You know the opening procedure, but instead of simply completing it, you identify a step that regularly causes confusion and recommend an improvement.
What is process improvement?
The teacher leaves the store for a few minutes. As soon as the teacher is gone, several students stop working, start talking, sit around, and ignore customers waiting to be helped. When the teacher returns, everyone immediately starts working again.
Question:
What employability skill(s) are these students failing to demonstrate, and what does this tell you about their workplace readiness?
They are failing to demonstrate Professionalism/Responsibility and Initiative/Self-Direction. A workplace-ready employee does what is expected even when a supervisor isn't directly watching.
Something that can cause harm, injury, illness, or damage in the workplace.
What is a hazard
A professional employee should arrive ready to work by doing this before their shift or assigned responsibility begins.
What is arriving on time and prepared?
Identifying a problem, considering options, and choosing an appropriate solution.
What is critical thinking/problem solving?
You are not sure how to safely use a piece of equipment. You should not guess.
What is stop and ask for help?
The skills that help a person succeed in almost any workplace, including communication, teamwork, responsibility, and problem-solving.
What are employability skills?
A returning employee says, “I already know how to do this.” The expectation for advanced students is to move beyond doing the task and demonstrate this.
What is explaining why the procedure exists and helping improve the system?
You are working in the coffee shop and notice another student employee taking money from the cash drawer and putting it in their pocket. They look at you and say, “Don't worry about it. Nobody will know.”
You should not ignore it, participate, or confront the student aggressively. Notify the teacher/supervisor privately and report exactly what you observed. This demonstrates Professionalism/Responsibility, Accountability, and ethical workplace behavior.
This is a student-operated business that gives students real workplace experience.
What is School-Based Enterprise (SBE)
When you finish your assigned task and no one has given you another job, the best next step is this.
What is use initiative to find something productive to do or ask the manager what needs to be done next?
Communicating clearly and respectfully with customers and coworkers while also listening to understand.
A teammate tells you an order needs to be remade. You repeat the information back to make sure you understand correctly.
What is active listening?
Using technology, files, communication, and online systems in a responsible and workplace-appropriate way.
What is digital professionalism?
During a busy shift, you recognize that the workflow is slowing down. You analyze the problem and suggest a change that could help the team work more efficiently.
What is critical thinking and problem solving?
A student tells you they are leaving the classroom to go to the restroom. Twenty minutes later, you happen to see the student in another part of the school visiting friends. They return and act like nothing happened.
You should not spread rumors, confront the student publicly, or take the situation into your own hands. Let the teacher know privately what you observed. This involves Professionalism/Responsibility, Accountability, and making appropriate decisions when something doesn't seem right.
The transfer of harmful contaminants from one person, surface, food, or object to another.
his type of behavior means following rules, procedures, and required safety standards.
What is compliance?
Seeing what needs to be done and taking appropriate action without always waiting to be told.
What is initiative/self-direction?
You see a spill on the floor. Even though it is not your assigned cleaning job, you take appropriate action so no one gets hurt.
What is initiative and safety awareness?
A sequence of education, training, and work experiences that can lead toward a future career.
What is a career pathway?
An experienced employee can perform every job in the store. To demonstrate the highest level of growth, they should also be able to evaluate performance, coach others, and do this.
What is identify and improve store systems or processes?
You notice an experienced student employee skipping an important cleaning/sanitation step because the store is busy. They tell you, “I've been doing this for two years. It's fine. We don't have time.”
What should you do, and which employability skills are involved?
The student should not simply ignore the unsafe practice because the employee is experienced. They should respectfully address the concern and involve the teacher/supervisor if necessary.
This demonstrates:
Advanced answer: An experienced employee should understand that being busy is not a reason to ignore safety procedures.