Duties
Duty to allow/enable clients to make their own choices.
Autonomy
A case manager is offered a gift from a client as a thank you for services. The case manager should politely decline the gift regardless of the gift's value.
True.
Receiving gifts can give the perception of friendship, can place the client in an unfavorable financial situation.
A client's co-occuring disorders, physical illnesses, mental health, and disabilities
Should be considered in planning case management services.
How should a case manager react when they encounter a situation where the legal requirements of a case conflict with their personal ethical beliefs?
Adhere to legal requirements while seeking guidance on the ethical conflict.
Duty to ensure fair, equitable and appropriate distribution of resources, benefits, and burdens.
Social Justice
Individuals with psychiatric disabilities are as complex and diverse a group as the population in general and all of them will have difficulty performing in every life domain.
False
In order to develop a balanced understanding of the client, case managers:
identify strengths and weaknesses that affect the person's life
When a case manager is faced with an ethical dilemma that is not explicitly addressed by laws, policies, or guidelines, what is the best initial action?
Consult with a colleague or supervisor.
The obligation and duty to promote good, to further and support a client's legitimate interests and decisions, and to actively prevent or remove harm.
Beneficence
A case manager is working with a client who has limited understanding of English. What is the best approach to ensure the client comprehends information being provided is to ask a family member to translate.
False.
Obtaining the services of a professional interpreter is the best course of action. If the family member is abusing, taking advantage of, or disbelieves the client needs services they may not provide accurate information.
NBBG uses Boostlingo.
The responsibility of case managers.
Assessing the client's total situation and addressing the needs found in the assessment.
A case manager learns that a colleague is behaving unethically. What is the first step they should take?
Report the behavior to a supervisor.
What is the ethical principal that describes a case manager's duty to provide care in a manner that is absent of bias and prejudice?
Justice
It is only permissible for a case manager to breach confidentiality when a client gives written consent.
False.
You may also breach confidentiality when/if the client is an imminent risk to self or others.
In mental health services, informed consent is essential. What are three components of a valid informed consent?
The client has the capacity to make the decision.
The client is informed of all potential risks and benefits.
The client understands the information provided.
What action should a case manager take if they realize that they have a potential conflict of interest with a client's case?
Notify a supervisor so that the case can be transferred to another case manager.
Duty to NOT harm others.
Nonmaleficence
Assessment, planning, linking, advocacy and monitoring are the case management components.
True
What are the five life domains used establish SMI status?
Societal/Role Functioning
Interpersonal Functioning
Daily Living/Personal Care Functioning
Physical Functioning
Cognitive/Intellectual Functioning
When is it appropriate for a case manager to terminate services with a client?
When the client no longer requires services and the case has been staffed with the team.