Chapter 1
A field of study that investigates the impact of individuals, groups, and structure on behaviour within organizations is known as
organizational behaviour.
If we understand the written and unwritten rules in a structured situation then human behaviour becomes
A) predictable.
B) predetermined.
C) manageable.
D) unpredictable.
A) predictable.
Which of the following is TRUE of positive core self-evaluation?
A) They tend to be work slower and more thoughtfully.
B) They can play for fun and relaxation, rather than to exhibit superiority.
C) They tend to like themselves and feel in control of their environment.
D) They are less liked by others, because of their successes.
C) They tend to like themselves and feel in control of their environment.
) Which of the following statements describes organizational commitment?
A) Employees comply due to compensation and wages.
B) Employees identify with the organization's goals.
C) Strong leadership makes employees fear leaving.
D) Low work hours with high pay create loyalty.
B) Employees identify with the organization's goals.
Leanne is a model employee. She is always willing to go beyond her regular job duties if needed, and she consistently performs beyond expectations. Leanne is exhibiting
A) loyalty.
B) job satisfaction.
C) organizational citizenship behaviour.
D) polarity.
C) organizational citizenship behaviour.
A characteristic of Johan's department is that there is a broad mix of people in terms of gender, race and ethnicity. This is known as
A) diversity.
B) empowerment.
C) groupthink.
D) ethics.
E) individual differences
A) diversity.
The theory that tries to explain how we judge people differently, depending upon the meaning we assign to a given behaviour, is
A) behavioural theory.
B) judgmental theory.
C) equity theory.
D) attribution theory.
D) attribution theory.
The expectation of airline companies for flight attendants to always be cheerful when dealing with customers requires
A) conscientiousness.
B) agreeableness.
C) emotional labour.
D) narcissism.
C) emotional labour.
If employees have a negative attitude toward their jobs, they do NOT have
A) organizational commitment.
B) values.
C) job satisfaction.
D) job involvement.
C) job satisfaction.
Zena gets along so well with people of other cultures that you would almost think that she is part of their cultures. She is exhibiting which cultural intelligence profile?
A) analyst
B) mimic
C) chameleon
D) provincial
C) chameleon
In all of his undertakings at work, Norm is a leader who looks to do the right thing. This refers to his
A) efficiency.
B) effectiveness.
C) performance.
D) ethics.
E) motivation.
D) ethics.
The tendency for individuals to attribute their own successes to internal factors while putting the blame for failures on external factors is called
A) the halo effect.
B) projection.
C) stereotyping.
D) self-serving bias.
D) self-serving bias.
A nurse who tries to genuinely feel more empathy for patients is referred to as:
A) emotional intelligence.
B) deep acting.
C) mindfulness.
D) emotional stability.
E) conscientiousness.
B) deep acting.
Job satisfaction is ________ to turnover.
A) positively related
B) unrelated
C) negatively related
D) equal in number
C) negatively related
Values are
A) flexible and adaptable.
B) synonymous with attitudes.
C) consistent among occupational groups.
D) fairly stable over time.
D) fairly stable over time.
A high rate of employee turnover increases
A) bottom up management.
B) recruiting costs.
C) positive organizational scholarship.
D) workplace diversity.
E) individual difference.
B) recruiting costs.
Self-fulfilling prophecy is a concept that proposes a person will behave
A) in ways inconsistent with how he or she is perceived by others.
B) in ways that are similar to self-interest.
C) in ways consistent with how he or she is perceived by others.
D) in ways that are dissimilar to self-interest.
C) in ways consistent with how he or she is perceived by others.
Hiding one's inner feelings and foregoing emotional expressions in response to display rules is known as
A) emotional labour.
B) emotional dissonance.
C) deep acting.
D) surface acting.
D) surface acting.
Which of the following causes workplace stress?
A) turning down extra work
B) identifiable chain of command
C) ethnic employees
D) hostile bosses
D) hostile bosses
) ________ is dissatisfaction expressed by an individual actively and constructively attempting to improve conditions.
A) Exit
B) Loyalty
C) Voice
D) Trust
C) Voice
) Which behavioural science discipline contributes to OB's understanding of group decision-making processes?
A) anthropology
B) psychology
C) social psychology
D) sociology
C) social psychology
How would you describe an individual who believes the ends justify the means and maintains emotional distance in situations?
A) narcissist
B) psychopath
C) Machiavellian
D) self-monitor
C) Machiavellian
We often interpret others' behaviours based on our own characteristics.
True or False?
TRUE
Sarah always tries to pursue a comfortable life that brings her pleasure, excitement and inner harmony. What type of values is Sarah exhibiting according to Rokeach?
A) terminal
B) instrumental
C) traditional
D) insightful
A) terminal
The extent to which an employee identifies and is involved with a particular organization and wishes to maintain membership in that organization is known as
A) organizational performance.
B) job performance.
C) job involvement.
D) organizational commitment.
D) organizational commitment.