Random
CCA's should be scanned where?
Into Co-op and the EMR
When do we use "Other" to cancel a CCA?
Never, Ever, Ever
What is the first step to ALL TOC tasks?
You receive a Blob
What is required to close a TOC-Receipt of Discharge Information task?
1. Must occur within TWO days discharge (can be the same day as discharge)
2. Looking for discharge summary or WellMed Notification of Discharge
3. Could also be home health records, progress notes
What is the State Bird of Texas?
Mockingbird
How many check-ins should be completed within a day?
6
1. Cancel CCA Provider Refused
2. Notify Market Manager
When you receive a blob what needs to happen before you can create a hospital visit?
Pt needs to be discharged to home
What must happen in order to close a TOC-Follow up after ED visit?
1. Looking for documentation within 7 days of discharge
2. Progress notes, Home Health Records, Documentation from phone call made by YOU
An Octopus has how many hearts?
3-One pumps blood around the body, while the other two pump blood to the gills.
The provider shares Ms. Jolly just had several things to talk about during her visit, so he just didn't have time to complete the CCA. What are your next steps?
1. Check to see if the patient has another appointment scheduled
2. Cancel the CCA as Provider Refused-Notate if pt has another upcoming appointment
What step should you take if you are unsure which disposition to use when getting rid of a CCA?
Reach out to your Market Manager
What should be done with the task if the pt has not discharged or they were sent to skilled nursing, swing bed or inpatient rehab?
Snooze the task
30 days after discharge
What two colors make purple?
Blue and Red
Your Provider hands you a CCA from a visit the patient had on 1/9/2025, today's date is 2/14/25. Should you just place it in the shred bin?
No, re-open the CCA within co-op and reconcile as normal.
Your provider isn't interested in completing a CCA due to the patient being seen for an AWV. What are your next steps?
Cancel CCA as Provider Refused
When should you close the task without action?
The pt was placed on hospice care or they have expired
What documentation can be used to close a TOC-Patient Engagement After Inpatient Discharge?
1. Outpatient Visit progress notes, health history & physical
2. Telehealth visit
3. Skilled Nursing facility documentation
4. Transitional care management
Do Owls have eyeballs?
No-They actually have elongated eye tubes or cylinders
When is the provider monthly summary going to be shared with the clinic?
Stay Tuned :)
Dr. Pepper marked "Yes" to DX Code E78.00 but did not provide a treatment plan. What are your next steps?
1. Select Provider Handback in Co-op
2. Highlight/Flag missing information
3. Give to provider/nurse for corrections
How many days do we have to scan in an inpatient admission for WellMed patients?
Two Days
What is the task deadline for TOC-Med Reconciliation task?
30 days of discharge
How many ears does a shark have?
One-They have an inner ear with a small outer opening on both sides of their head.