CARMAX
What is the phone number to the Carmax in Newport News?
757-833-1060
WHAT DIFFERENTIATES A CAR TITLE FROM A CAR REGISTRATION ?
Title proves and transfers ownership. Registration confirms taxes paid and car can be driven.
WHAT DOES THE ACRONYM P.A.T.H. STAND FOR?
PAYOFF AND TITLE HANDLING
WHAT IS THE TIME EXPECTATION WE SET FOR STANDARD APPRAISALS IN THE BUSINESS OFFICE?
30 MINUTES
WHAT DOES THE ABBREVIATION C.V.R. STAND FOR?
COMPUTERIZED VEHICLE REGISTRATION
What is the address to the Carmax in Newport News?
12966 JEFFERSON AVE NEWPORT NEWS, VA 23608
A VA TITLE APPLICATION IS CALLED A VSA-17. WHAT IS A VA APPLICATION FOR DUPLICATE TITLE CALLED?
VSA-67
WHAT IS THE NAME OF THE QUE IN PATH FOR TRACKING TITLE FOR CARS THAT CAME FROM OTHER CARMAX'S?
RETAIL FOLLOW-UP
ASSUMING NO LIEN, WHAT ARE THE 4 THINGS A CUSTOMER IS ASKED TO BRING ON THE APPRAISAL FOR TO SELL A VEHICLE TO CARMAX?
TITLE,ID,REGISTRATION,KEYS
WHAT DOES D.M.V.C.P. STAND FOR?
DEPARTMENT OF MOTOR VEHICLES CHECK PROCESSING
WHAT IS THE VIRGINIA BEACH CARMAX'S DEALER LICENSE NUMBER?
30356
HOW MUCH DOES A DUPLICATE TITLE COST IN VA?
$15
WHAT IS THE NAME OF THE DEPARTMENT AT HOME OFFICE THAT MAILS PAY OFF CHECKS TO LEIN HOLDERS?
MERCHANDISE PAYABLES
IF A CUSTOMER HAS A TITLE, BUT THE OWNER IS NOT ABLE TO COME IN PERSON, WHAT 2 OPTIONS DO THEY HAVE TO SELL?
FLIP THE TITLE INTO THEIR NAME OR P.O.A.
WHEN A CUSTOMER BUYS A CAR, WHEN IS OUR DEADLINE FOR REGISTER THEM AND PAYING THE TAXES TO THE DMV?
30 DAYS FROM THE DATE OF SALE
HOW MANY CARMAX LOCATIONS ARE THERE?
244
WHAT IS THE NAME OF EITHER OF THE AUCTIONS WE SEND APPLICATIONS TO GET TITLES?
MANHEIM AND AAA
WHAT IS THE NAME OF THE PROGRAM USED TO MAKE REQUESTS AND COMMUNICATE WITH THE CENTRAL BUSINESS OFFICE?
CBO REQUEST PORTAL
WHAT IS THE DIFFERENCE BETWEEN AN ELT LIEN AND A PAPER LIEN?
LIENHOLDER HAS TO ELECTRONICALLY REMOVE ELT. DMV NEEDS LIEN RELEASE GIVEN TO THEM FOR PAPER LIEN
WHEN IT IS DISCOVERED A CUSTOMER HAS OVERPAID WHILE VERIFYING ORDERS, WHAT DEPARTMENT SENDS THE REFUND?
EXPENSE PAYABLES
1993
NAME 3 2-PART TITLE STATES.
KY,MN,NEW YORK,MARYLAND,MO,OK,MI,MT,WY
WHEN DO WE NEED TO FOLLOW UP/OBTAIN ANOTHER TITLE FOR A 30 MBG RETURN?
WHEN THE CUSTOMER HAS ALREADY BEEN REGISTERED/TRANSMITTED.
WHAT DETERMINES WHETHER A VEHICLES SECURE REQUIRES A VIN SCAN?
APPRAISAL IS AT LEAST 10K AND NO LIEN.
WHAT FIVE LOCATIONS OTHER THAN VA CAN WE COLLECT TAXES FOR OUT-OF-STATE TRANSACTIONS?
D.C,MARYLAND,WEST VIRGINIA,NORTH CAROLINA, FLORIDA
What are the qualifications for Business Office Presidents Club?
Successful completion of the BOA Training Plan
Minimum of 100 transactions (combined sales and appraisal) within a 6-month rolling period
Exceptional rating (95% or greater) on the Accuracy Scorecard for the past 6-months
Minimum of 10 total customer surveys (to obtain an ASat Rating on Iconic Scorecard) within the last 12 months
In the top 10% of the company on the Business Office Club Tracker