Terminolgy
What is Split Pay
This is a situation in which a customer has redeemed Rewards AND has used a credit card as an additional source of payment to complete the transaction
How many gift cards can a customer add to their cart in a single transaction?
1 is permitted
Where can you find MemberNet
True/False
Domestic and international Flights have the exact same ID requirements
False
Super Bowl
Which are the 2 Teams headed to the Super Bowl?
49ers and Chiefs
what is a connecting room
Connecting rooms are unique. Not only are they next door, but they have a door leading into the hallway and a door connecting the rooms inside.
We can email/resend the eGift card email to customers?
False
what are the multiple ways you can search for a customers info in the CSR TOOL
Whole 16-Digit acc number (EM)
RAN Number
Which of the following is the most restrictive class of service
Basic economy
When was BAKKT founded?
7/31/2018
What is a Airport Pickup for cars
Refers to car rentals that customers pick up at the airport
Redeem for Purchases is only available through?
WF Online Banking
True/False
When you see more than one RAN on a account, You must select the correct RAN based on the customers information
True
True/False
Does the travel center not make reservations for unaccompanied minors
True
What is Arizona's state flower?
Saguaro
What is RAN
This is the 11-digit number associated with a Rewards account associated with a qualifying WF credit card
Where can we confirm a successful redeem for purchase?
Customers order history
What information will be available from the profile tab, the Main Details
Customers Name, Email, Phone Number, Personal Info, Relationship Details, Address
What age does a cardholder must be for domestic car rentals
Name a 90's and early 2000's cartoon?
:) u right!
what is a Authorized Redeemer
This is an individual who the Rewards primary account owner requested and approved be added to their Rewards account, so they can redeem Rewards from the customer’s account as well.
Can a WF credit card be used at a ATM for redemption?
NO
How many months of the customers activity can you see when working in the CSR TOOL
36 Months
What is it called when a customer is looking to book a room that is nearby or down the hall from another
Adjacent
What day of the week does Valentines day fall on?
Wednesday