Social Media
A way Keeping your information safe on social media
§Making good passwords
§Something you can remember/ can’t be easily guessed
§Uses a number and symbol (!@#$%^&*)
§More than 10 characters
§Capital letters
§Example: iLOveDog$!
§Keep your password in a safe place
§Don’t share your password with co-workers who do not or should not know it
§Change your password often
§If you’re not sure about a link or an email or something online, ask someone for help!
Behaviors that can hurt the team
§Dominating the group
§Competing to be better than others
§Criticizing others
§Sarcasm
S
Specific
Get to work and meetings on time is ab example of
Common Workplace Expectations
what is stress
§A reaction of the body to a physical or psychological threat
Spotting Phishing Scams
§Keeping your name vague, not using your name
§Creating a sense of urgency
§Spelling and grammar issues
§Convincing but slightly wrong email addresses
How can we get along with others
§Communicate
§Express our feelings
§Helping others
§Being patient
M
Measurable
Mens business attire
Suit
Button down shirt
Tie
Dress shoes
Dark socks
Black or brown belt
What does it mean to be prepared
Be presentable and ready to serve.
what are phishing scams
§An attempt by people who want to scam you to get your information
What does expressing feelings look like in a team
§Telling others how you feel
§Telling others what you need
§Disagreeing openly
§Avoiding being sarcastic or mean
§Expressing humor
a
attainable
•Be open to criticism is a sign of
professionalism
`being consistent means
Building a connection with every guest, every time.
How to Respond to Cyberbullying
○Don’t message back
○Take screenshots
○Tell a trusted adult
○Block the person bullying you
○Report abuse – usually you can report it directly to the website
○Change privacy settings
Why do we need teamwork
§It helps us solve problems
§It makes work more fun
§It helps us grow and learn new skills
Improve communication
R
realastic
Skirt, pant suit, or dress
Blouse
Pantyhose
Closed toed dress shoes is
Women's professional attire
Be personable means
Be true to you and serve with a style and a smile
examples of cyberbullying
■Making mean jokes about someone
■Spreading lies and rumors about someone
■Messaging someone hurtful things about themselves
■Posting private or embarrassing photos of someone
What is problem solving
§Saying what the problem is & what the goal is
§Asking for ideas and opinions
§Giving ideas
§Evaluating ideas as good/bad/other
§Asking for help
§Teams work together to complete a task or solve a problem
T
Timely
not gossiping or criticize others is a sign of professionalism
T/F
True
Types of customer service
Phone, email, text, self service