Costco 101
Jim Senegal and Jeff Brotman founded Costco Wholesale in Blank City.
What is Seattle.
The two methods of communication
What is Top Down and collaberative.
This policy allows employees to bring any problems or concerns to their managers or corporate management if necessary.
A leader does not delegate tasks, they delegate
What is Responsibility
Costco's Hot Dog and soda combo is
What is $1.50.
Costco's Mission Statement
To continually provide our members with quality goods and services at the lowest possible prices.
A counseling notice should be given to an employee within blank work days.
what is 3 days.
Inventory lost due to things such as theft, cashier error, or administrative errors is referred to as
What is Shrink.
A tool supervisors and managers use to keep of employees individual actions.
What is the employee performance log.
Costco implemented the Depot system in the year
What is 1988.
Costco purchased Blank Company from Sears in 2020 to offer members home delivery.
What is Innovel.
An Employee's yearly review should be completed Blank days in advance
What is 30-45 Days in advance.
This Document is used to provide the employee with either positive or negative feedback.
What is a counseling notice (can also be called a coaching).
A document available to employees used to plan their future at Costco and set their goals
What is the Career Development Plan.
Kirkland Signature was introduced in
What is 1995.
Costco's Code of Ethics is
What is
1. Obey the law.
2. Take care of our members
3. Take care of our employees
4. Respect our suppliers
5. Reward our shareholders
All the items listed below are examples of:
Being Concise and Clear
Avoiding Errors
Only include other employees that need to know
Have a greeting
What is email etiquette.
GRIP stands for
What is Goals, Roles, Information, People
The Four Communication Styles
What are Bold, Expressive, Technical, Sympathetic.
Exceptions to Costco's Return policy after 90 days include:
What is Televisions, computers, major appliances, touchscreen tablets, cameras, camcorders, MP3 players and cellular phones.
The Six Rights of Merchandising are
What is
1. The Right Merchandise
2. The Right Place
3. The Right Time
4. The right Quantity
5. The Right Condition
6. The right Price
The Four levels of competence
Unconsciously Competent
Consciously Competent
Consciously Incompetent
Unconsciously Incompetent
Costco defines Retaliation as
What is any action the would discourage an employee from reporting violations of Costco policy, using the Open Door Policy or participating in an investigating.
When creating goals as a supervisor the acronym SMART stands for
What is Specific, Measurable, Achievable, Results Orientated, and Time/sensitive.
The best Costco GMs are.