Access
What materials and chemicals do we use most often in the fitness areas?
Green and blue rags, Virex, and Glance.
What is Northridge's facility hours Sunday - Saturday?
M-F: 5am-9pm
Sat-Sun: 7am-6pm
Name the 5 main dress code items.
Polo/pullover, pants/joggers/shorts, closed toed shoes, badge, and keys.
For closing on a chilly night, name 2 items that need to be turned off before leaving the desk.
Power heater and radio
What are 3 main things Fitness is responsible for at close?
Laundry, treadmill hoods, Stairmaster trays.
Acceptable answers: Vacuuming/mopping, foot pedals, TVs, cleaning the screens on machines.
Which floor does Breaks/Rove typically mop at night?
Downstairs (weight room)
Out of the calendar year, how many days is HRCA closed?
4. New Year's Day, Easter, Thanksgiving, Christmas Day.
Which Guest Services employee has worked at HRCA the longest?
A. Cindy Black
B. Jill Tanner
C. Kim Fornaro
D. Sue Hooley
A. Cindy Black. Cindy has worked here since February 2018!
What should we be asking people who come in that does not scan in as a member? And who needs to pay a guest fee?
Acceptable answers:
'What are you here for?', 'Are you here with a member?', etc.
Anyone that is a non-member that is here to use the facility needs to pay a guest fee and must be accompanied by a member.
If they are going down to tennis, we still need them to sign in. If they tell you they are here for tennis, we should ask if they are here for block time. If they are, they need to pay a guest fee if they are a non-member.
Name at least 3 things that we need to keep an eye out for in fitness that we often have to educate members about?
Acceptable answers:
Not wearing closed-toe shoes, underage members using equipment, not wearing a shirt, dropping weights, inappropriate language, etc.
Name the EAGLE and CHOOSE philosophies.
EAGLE: Engage, attitude, go above and beyond, listening, external and internal
CHOOSE: No cell phones, no homework, outgoing, ownership, safety and security, educate.
Someone comes up from the tennis pavilion and asks to renew or buy another 10-punch guest pass. What do you do?
Hand the guest over to Member Services. If Member Services is not there, reach out for a manager.
Acceptable answer: a guest will need a valid FGA and PG form on file, but to ensure everything is in good shape, only Member Services or a manager should sell guest punch passes.
What is the HRCA mission statement?
Enhancing property values and creating quality of life through recreation, community events, and leadership.