Access
For closing Access on a chilly night, name 2 items that need to be turned off before leaving the desk.
Power heater and the radio.
What materials and chemicals do we use most often in the fitness areas?
Green and blue rags, Virex, and Glance.
When cleaning windows/glass, what 2 products should we be using?
Glance and paper towels.
Also acceptable: squeegee
What is Northridge's facility hours Sunday - Saturday?
M-F: 5am-9pm
Sat-Sun: 7am-6pm
Name the 5 main dress code items.
Polo/pullover, pants/joggers/shorts, closed toed shoes, badge, and keys.
What are at least 2 things that you should do upon taking over at Access?
Acceptable answers:
Ensure that you are logged into Xplor and not the previous person, count the cash bag and ensure you have $49 in bills and 4 quarters, make sure the credit card reader is connected, clean your work space, etc.
Name at least 3 tasks that are part of the fitness desk closing routine.
Acceptable answers:
Vacuuming and mopping, cleaning foot pedals, turning off TVs, cleaning the screens on machines, laundry, wiping down treadmill hoods, cleaning stair climber trays, locking the patio door, turning in the fitness area cleaning checklist to the MOD.
Which floor does Breaks/Rove typically mop at night?
Downstairs (weight room)
Out of the calendar year, how many days is HRCA closed?
4. New Year's Day, Easter, Thanksgiving, Christmas Day.
Which Guest Services employee has worked at HRCA the longest?
A. Cindy Black
B. Jill Tanner
C. Kim Fornaro
D. Sue Hooley
A. Cindy Black. Cindy has worked here since February 2018!
A member comes up to Access and has forgotten their card. What do you do? And is there a limit on how many times a member can come in without their card?
Members get 3 'no cards' within a 6-month period. To log a 'no card', have the member fill out the orange (day pass) card, then go to their profile in Xplor. Scroll down to enter No Card # and enter today's date, and then manually check them into the system. Finally, put your initials on the orange card and give them the orange card back - remind them that the card is good at all 4 facilities for the entire day!
What are at least 2 key areas to focus on when cleaning machines other than 'touchpoints' like elliptical handles and treadmill consoles?
The frame, base, 'sweat spots' (areas on machines where sweat drops during use such as the middle bar at the base of ellipticals), using the special glass cleaner on touchscreens (after disinfecting it with Virex).
When it's snowing, name 3 responsibilities B/R should be actively doing.
Acceptable Answers:
Dry mopping around facility & stairs, DIBS, putting mats out, vacuuming mats, putting out wet floor signs where needed, and helping ensure safety.
Name 3 community events that the HRCA hosts.
Acceptable Answers:
Easter egg hunt, 4th of July, Oktoberfest, Beer Fest, Hometown Holidays, Craft/Holiday fairs, Coffee with a Cop, 5k Races, etc.
Name at least 1 staff member from Florida (other than Hernando).
Acceptable Answers:
Angela Shepherd and Lisa Cash.
What should we be asking people who come in that do not scan in as a member? And who needs to pay a guest fee?
Acceptable answers:
'What are you here for?', 'Are you here with a member?', etc.
Anyone that is a non-member that is here to use the facility needs to pay a guest fee and must be accompanied by a member.
If they are going down to tennis, we still need them to sign in. If they tell you they are here for tennis, we should ask if they are here for block time. If they are, they need to pay a guest fee if they are a non-member.
Name 3 rules that we need to keep an eye out for in fitness that we often have to educate members about.
Acceptable answers:
Not wearing closed-toe shoes, underage members using equipment, not wearing a shirt, dropping weights, inappropriate language, etc.
What time are the shift change overs for Access, Fitness, and Tennis on the weekend?
Access: 12:30pm
Fitness: 12:30pm
Tennis:1:30pm
Name the EAGLE and CHOOSE philosophies.
EAGLE: Engage, attitude, go above and beyond, listening, external and internal
CHOOSE: No cell phones, no homework, outgoing, ownership, safety and security, educate.
Which rec center was built first? What year was that facility built?
Northridge, 1982.
Someone comes up from the tennis pavilion and asks to renew or buy another 10-punch guest pass. What do you do?
Send the guest over to Member Services. If Member Services is not there, reach out for a manager to assist them.
Acceptable answer: a guest will need a valid FGA and PG form on file, but to ensure everything is in good shape, only Member Services or a manager should sell guest punch passes.
Other than cleaning machines, what are at least 3 other tasks that can be completed when working at the fitness desk?
Hint: some of these tasks are included in the other two checklists/calendars.
Full detail clean using the Team Clean Detail Calendar, cleaning the black boxes that power cords and coax cables connect into, cleaning the window/door frames and baseboards, roving the gym and fitness areas, cleaning lockers in the fitness areas, rove the locker room for sauna slips/trash, clean the glass and/or floor of racquetball courts.
What is the breaks policy?
If you work 4 hours or less, you get a paid 15-minute break and must stay on premises.
If you work 5+ hours, you must take an unpaid 30-minute break and are allowed to leave premises.
What is the HRCA mission statement?
Enhancing property values and creating quality of life through recreation, community events, and leadership.
What college did Cyrus graduate from?
Fort Lewis College.