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What is Platinum's version of IRA?
What is IAN?
Customers must do this themselves if they need to update their Plus address after the benefits are used.
What is enroll or re-enroll in Plus?
This blue hedgehog is a longtime video game rival of Mario.
Who is Sonic the Hedgehog?
(T/F) Cases can now be transferred regardless of the number of incoming/outgoing emails on the case.
Reps should no longer ask customers for this before transferring a case to the Product Reviews team (product complaints).
What is the customer’s preferred resolution?
This Pokémon is famous for saying only its own name.
Who is Pikachu?
This field was moved from Account → Order Settings to the checkout page.
What is the “PO number” field?
When transferring a case, follow-up should now be set for this time.
What is the end of the next business day (11:59 pm EST)?
This 1990s sitcom featured six friends living in New York City.
What is Friends?
This author wrote Harry Potter and the Sorcerer’s Stone.
Who is J.K. Rowling?
This animal is known for carrying its home on its back.
What is a turtle?
This pop star is known as the “Princess of Pop.”
Who is Britney Spears?
Applicable cases can now be transferred to this tenant instead of being emailed.
What is WebCS Product Reviews?
This Platinum team member went to school with Sabrina Carpenter.
Who is Anna?
The Barrista's 2026 motto.
What is #survivingnotthriving?