Communication
The Latin Word: “To Make Common”. The process of understanding and sharing meaning.
What is Communication?
What is Active Listening?
Requires Activity on the part of the listener through giving Feedback (Positive or Negative)
What is a Team?
Share a Common Goal and work together to achieve that goal.
What is Cross-Cultural Communication?
Process of understanding and sharing meaning with people from different cultures.
What are the 5 methods of conflict resolution?
1. Denial, 2. Suppression, 3. Power, 4. Compromise, 5. Collaboration.
What is the difference between “Hearing” and “Listening”?
Hearing is the act of receiving sounds.
Listening is receiving and interpreting the sounds (understanding)
What is an example of Positive Verbal Feedback?
“That is Interesting!”
What are some ways in which you can set up a team environment in an ECE setting?
Post a mission statement Hold Regular Staff Meetings
What are 5 causes of intercultural communication breakdown?
1. Language, 2. Nonverbal Signs, 3. Stereotypes, 4. Tendency to Evaluate, and 5. High Anxiety.
True or False: The most effective form of conflict resolution is compromise.
FALSE.
Collaboration is the most effective form of conflict resolution.
What is a benefit of having effective communication skills for Early Childhood Educators?
Helps Early Childhood Educators in their ability to relate to children, parents, co-workers, etc.....
What is an example of Positive Non-Verbal Feedback?
Smile, Laugh, and Eye Contact.
What are some benefits of parent-staff collaboration?
Can find out more about children's interests. Access to more resources.
How can you improve intercultural communication?
Avoid stereotyping. Develop sensitivity toward diversity.
How can you diffuse a conflict with a parent?
Use Reflective Language, Reframe, and Review.
What are the 8 Components of Communication?
1. Source, 2. Receiver, 3. Message, 4. Channel,
5. Feedback, 6. Code, 7. Encoding and Decoding and 8. Noise.
True or False: An Example Of Negative Verbal Feedback could be: “I do not understand”
TRUE
What are 4 common communication pitfalls?
Sloppy Observation, Preoccupation, Prejudice, and Hostile Body Language.
True or False: All Cultures have the same expectations of personal space and distance.
FALSE
What are the 4 steps of collaborative conflict resolution?
1. Set Positive Environment, 2. Clarify the Issue, 3. Explore Interest, and 4. Resolution.
_________________ is a fundamental component of Communication?
What is Listening.
What is an example of Negative Non-Verbal Feedback?
Frown or Non-Responsive
What are some barriers to communication?
Focusing on our personal agenda, Emotional Noise, Criticizing the speaker, and Information overload.
Explain what the Continuum of Directness is?
How direct or indirect people are during communication with others (direct - say what they mean and indirect - imply or suggest what they mean)
What can you do if a solution cannot be found to the problem?
You may need to take a break and come back later. You may agree to disagree and set a time for a future meeting.