Chapter 13
The stag of group development where subgroup tend to form the illusion of unlimited goodwill wears off, and there is growing disenchantment with how things are turning out
What is disillusion?
What is power?
Planned changed based on expected situations
What is anticipatory changes?
Monitoring and adjusting ongoing activities and processes
What is concurrent control?
The amount of kids Rob wants is
What is 0?
The general standards of conduct for various social settings
What are norms?
The definition of authority plus
What is the right and the ability to get subordinates to do things?
Altering the overall shape or direction of the organization
What is strategic management?
Identifying, studying, and building upon the best practices of organizational role models
What is bench marking?
Where does Rob live?
What is Hillsboro?
The 4 different reason which norms are enforced
What is the survival of the group, to simplify or clarify role expectations, help group avoid embarassment, and express key values to enhance the groups identity?
The process of influencing others to pursue unofficial objectives
What is informal leadership?
Incompatible behaviors that make another person less effective
What is conflict?
Anticipating and preparing for events that could damage the organization
What is crisis management?
What degree did Rob graduate from Mayville State with?
What are social sciences?
The factors it takes to make a group
What is common identity, free interaction among members, a common purpose, and two or more people.
The leadership theories
What is behavioral styles, trait, transformational, situational?
Planned change programs intended to help people and organizations function more effectively
What is organizational development?
Satisfying the customer's needs by anticipating, listening, and responding
What is customer-centered?
Rob has a picture oof what sports stadium hanging in his office
What is Wrigley Field?
Orientation, conflict and challenge, cohesion, delusion, disillusion, & acceptance
What are the stages of group development
Reward, coercive, legitimate, referent, and expert power are what
What is the 5 basic types of power?
Neutralizing resistance by preparing people for change
What is unfreezing?
Creating an organizational culture committed to continuous improvement in every regard
What is total quality management?
The amount of years Rob has been teaching at Mayville State is
What is 13 years?