Lane
Type of payments Lane is able to accept
What is Cash, Card, Apple Pay, Gift Card...all of the above?
First thing we ask the customer after the greeting
What is Loyalty?
Most important job of the slayer
What is eliminating bottlenecks?
Matcha Concentrate Scoops for hot/iced
What is...?
Iced: 2-3-4
Hot: 3-4-5
Sugar Free & Milk Alt. Mocha flavor scoops and give an example of one
What is 1-2-2?
Super important to do what to the drink before you hand it out
What is WIPE THAT DRANKKKKK?
Type of payments texter is able to accept
What is everything but cash?
List the 3 bottlenecks that can occur and why
What is...?
Machine: High wait times, machine malfunctions, no urgency
Texting: Long line no orders taken, no urgency
Lane: No urgency, talking TOO much, drink doesn't go out as soon as its done
Drink that is half whole milk and half earl grey tea with vanilla
What is a London Fog?
How to check temp for Extra Hot milk
What is using the thermometer on the side of the machine to gauge temp.?
The order we read back the drink to the customer
What is...?
Size
Temp
Modification
Drink Name
Finishing Details
Once you finishing typing in the order, what is the very next thing you do
What is read the order back?
Ingredients in a Regular & Mocha Chill Fill
What is...?
Regular: 4 half gallons of whole milk and 1 regular chiller pitcher (sugar is mixed in beforehand)
Mocha: 4 half gallons of mocha mix and 1 mocha chiller pitcher
Steps for building a Special 7 (scoops/fill lines and what after)
What is...?
2-3-4 flavor scoops
Shots
6, 9, 12 pour lines
Tom-tom, top off with ice, blend
Steps for building a medium oat milk extra sweet vanilla mocha chiller?
What is...?
2 scoops vanilla, 2 scoops dark chocolate
2 shots of espresso
Fill to the 9 with oat milk
tom-tom, top off with ice, blend
Place where money goes when customer says "Keep the change"
What is TIP JAR?
The customer should hear their order repeated back to them ____ amount of times and when
What is 3 times, when the Texter is taking the order, when the car pulls up to Lane, when Lane hands the drink out?
Instructions for making a gallon tea pitcher
What is 1 gallon tea bag, fill to 32oz dot with bunn water, steep for 15 min, fill to the top with colt water?
List the 3 non-espresso hot drinks and the pour lines
What is Cocoa, Matcha, & Chai
Pour lines: 10,14,18
Flavor in a caramel macchiato
What is BLONDIE?
Most important job of Lane
What is customer interaction?
How many cars should be outside before the texter starts taking orders
What is if there is more than 1 car in line?
What is 64oz of syrup (roughly 2 1/2 bottles) and ONE FULL BOTTLE OF SAUCE?
List all 11 of our classic drinks
What is...?
Latte
Breve
Mocha
Cappuccino
Macchiato
Cocoa
Matcha
Chai
Hot Tea
House Blend
Cold Brew
Instructions for building a medium hot matcha
What is...?
4 scoops matcha concentrate in the steam pitcher
Fill to the 14oz line with whole milk
Steam to 160-170